Overview

The HRSC Business Process Analyst is responsible for analyzing and reporting HR service center data to support decision-making and improve operational efficiency. This role involves generating reports, interpreting data, and providing insights to HR leadership and stakeholders. The HR Service Center Reporting Analyst will collaborate with cross-functional teams to identify trends, develop metrics, and recommend, drive, and track impact of process improvements.

Responsibilities

• Develop and maintain HR service center reports, dashboards, and metrics to track key performance indicators (KPIs) and operational trends.
• Analyze and present HR service center data to identify patterns, trends, and areas for improvement.
• Provide recurring and ad-hoc reports to HR leadership and stakeholders, ensuring accuracy and timeliness.
• Collaborate with HR teams to understand data needs and opportunities, and develop customized reports using tools such as Alteryx, Tableau, R, SQL, Power Automate, Power BI, and Excel.
• Perform data mining in a wide variety of systems, including Oracle HCM Core HR and Benefits modules, iCIMS, Avaya CMS, Embark Analytics, HR HelpDesk, and survey tools.
• Conduct data validation and quality assurance to ensure data integrity and reliability.
• Identify opportunities to automate reporting processes and streamline data collection and analysis.
• Support development, implementation, and audience review/understanding of HR service center performance goals and metrics.
• Stay updated on industry best practices and emerging trends in HR reporting, analytics, and associated tools and methods.
• Participate in cross-functional projects and initiatives to improve HR service center operations.
• Lead small scale projects and/or process improvement initiatives.

Qualifications

Education:

• Bachelor's Degree (Preferred) in HR, Business Administration, Information Systems, Analytics, or a related field.

Required Work Experience: 

• 3-5 years proven experience as an HR reporting analyst or similar role.

Preferred Work Experience: 

• Knowledge of HR processes and policies.
• Familiarity with HR service center operations.

Knowledge: 

• Working knowledge of project management and change management tools and methods.

Skills: 

• Proficiency in HR systems and reporting tools (e.g., HRIS, ATS, Tableau, Excel).
• Proficiency using one or more of the following: Alteryx, SQL, R, Python, or Tableau Prep 
• Strong analytical and problem-solving skills, with the ability to interpret large and complex datasets.
• Strong written and verbal communication skills, with the ability to present findings and recommendations to stakeholders.

License/Certifications:

• Certification in at least one platform/tool for data analysis and/or visualization.
• CAPM, PMP, or other project management expertise is preferred.

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.