The Dir, Business Relationship Management (BRM) is responsible for owning business and executive relationships, building trust and confidence through a consultative management approach by ensuring that project teams deliver on its strategic value throughout the demand, planning and delivery phases of the customer journey. This position develops strategic business relationships to executives and senior management in providing strategic and tactical consulting support and guidance through HTAS projects, system conversions and change initiatives. Proactively educates and informs business partners, by sharing knowledge of technology opportunities and risks to build competitive advantages and improve efficiency and effectiveness of supported lines of business. This position will facilitate an environment that optimizes the use of HTAS resources and services to meet the needs of the business. Understands, communicates, and advocates for business goals and strategies to the HTAS organization. Proactively envisions the solution/end-state architecture in partnership with business partners. This position will be responsible for ensuring communication of decisions and relevant information to all levels of HTAS and business organizations regarding business line requests and projects. The role promotes innovative technological solutions and services in the domain to drive incremental value. Reporting to the Sr. Director, Business Relationship Management, this role will be a member of the HTAS department and will work collaboratively with cross-functional stakeholders at Quest to ensure that the organization delivers on its Services and commitments.

• Develop and maintain a strong strategic relationship with executive and senior business leaders serving as a liaison between the business stakeholders and the HTAS organization.
• Act as a single point of contact and point of escalation for business executives and represent the HTAS process for delivering technology, services and consulting support.
• Work toward continuous improvement, innovation and enhanced operational efficiencies by staying abreast of industry trends and best practices.
• Understand the business areas strategic requirements, determine their technology requirements and help translate them into cost effective technology solutions.
• Provide significant leadership in the development and maintenance of the Business Systems Strategy and related HTAS strategy development efforts, which includes defining initiatives, developing business case, providing high level estimates and guiding initiatives through the pipeline planning process.
• Support executive management, including the corporate initiative planning; proactive leading edge thinking around various strategic technology areas for driving improvements within corporate systems and incorporate resulting opportunities into management proposals.
• Accountable for demonstrating the strategic value of the partnership with the business and executive stakeholders of his/her assigned customers (quantifying financial benefits whenever possible).
• Work in partnership with the business to ensure alignment on strategic, business objectives and excellent project execution.
• Work with peers, HTAS Architecture, Data Services and HTAS Operations team to leverage existing knowledge and solutions.
• Act as initial escalation contact for escalated issues arising from project teams.
• Manage risk associated with change impacting their area of responsibility.
• Make project related scope, cost, and schedule decisions in consultation, as appropriate, with project stakeholders and senior management staff.
• Steer Project Team members to deliver on commitments and act as Business Advocate and liaison with IT.

Required Work Experience:

• Experience mapping business strategy to technology solutions
• Experience working in an agile environment
• Written and formal communications
• Customer relationship management
• Technical leadership experience cross 1-2 teams
• Agile methodologies