About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Position Summary

Our Software Development Team works to drive effective use of our information technology systems and automation of processes. The Technical Architect will be a core member of the IT Development Team and will gain expertise across multiple systems and provide guidance and hands on mentoring for the team. This role is looked to provide insights, strategic thinking, and guidance to the IT team on technologies, platforms, and infrastructure to set us up for scalability, maintainability, and value.

The Technical Architect is recognized organization-wide as the subject matter expert in Quench platforms and will be a key influencer in the achievement of strategic alignment and direction. Quench’s primary system is Salesforce.com and includes Zuora, ServiceMax, FinancialForce, Supply Chain Management, CPQ, as well as several other systems. The successful candidate must be experienced with the Salesforce architecture as well as integration tools to implement and maintain solutions for our company’s unique needs. This is a hands-on highly technical role where you will work directly with the entire IT team and lead multiple technical projects simultaneously. They will be self-motivated, detail-oriented problem solver with excellent documentation and communication skills. They will take responsibility for solving complex problems and driving simplicity in their solutions.

Responsibilities

The Technical Architect will work with the Director of Platform Engineering and the IT leadership team to guide software development platform decisions and solution infrastructure designs to optimize Quench's technology investments. The person in this role is also expected to be a dynamic and innovative leader and influencer, acting as an avid promoter of process improvement to enhance productivity and performance of the organization.

· Develop and implement standards, techniques, technologies, and methodologies for solution development.

· Analyze environment and recommend technical solutions to streamline operations

· Advise on retiring technical debt, assemble plans to remediate, and execute on project plans

· Evaluate integration and middleware tools and methods and lay out detailed plans for redeploying updated, more scalable and efficient integrations

· Lead Requirements Gathering and Solution Design activities; influencing decisions regarding effectiveness, dependability, flexibility, scalability, supportability, and total cost of platforms and supporting technologies

· Partner with development team to develop technical specifications for custom development and system integration requirements, including estimations for delivery time, cost, and resources

· Develop detailed technical design documents that align to solution design specifications in partnership with development team

· Lead technology design, configuration, and development activities, including database and environment migrations, across multiple projects; ensuring adherence to development standards, alignment to technical specifications, and delivery to agreed timelines

· Document final solution and lead knowledge transition to DevOps team

· Work with project team to develop and validate estimates

· Contribute to estimating level of effort on solutions

· Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

Qualifications

· Bachelor's degree in Computer Science, Information Systems, or other related concentration

· 10 years of related work experience as a Senior Developer or Architect

· 8 years of hands-on technical experience with Salesforce.com implementations with a minimum of 5 enterprise level technology projects

· 4 years working within the Salesforce ecosystem as a developer or Technical Architect

· In-depth understanding of integration tools, databases, and coding methods

· Proficient in Boomi, MuleSoft, Jitterbit, and/or other middleware tools

· Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

· Familiarity with platform authentication patterns (SAML, SSO, OAuth)

· Understanding of key design patterns and large data volume limitations and best practices

· Understanding of data sharing and visibility considerations and how these play into platform architecture

· Expert level understanding of the Salesforce product suite, including Sales, Service, Marketing, and/or Experience Clouds

· Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

· Demonstrated understanding of one or more industry-standard architecture frameworks (e.g., TOGAF, Zachman, DODAF, FEAF, Gartner/Meta, etc.)

· Experience with configuring and developing the SFDC toolkit (e.g., Lightning Web Components, Visual force, Apex, S-controls, Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.)

· Experience with key software development and integration technologies (e.g., APIs, APEX, Force.com, .NET, Java and JavaScript, XML, Web Services, HTML, SSO, data loaders, messaging, etc.)

· Experience with RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, data migration, etc.

· Ability to migrate configurations and code between environments using industry standard tools

· Experience with software delivery lifecycle methodologies (e.g., Agile) and project management methodologies (e.g., PMBOK) with the ability to manage multiple projects to aggressive timelines

· Experience working independently and within a cross-functional and cross-vendor team environment; collaborating effectively, creating consensus, and driving outcomes

· Participate in Peer Reviews of colleague’s solution designs

· Willingness to travel domestically and internationally with client and project team as needed

· Analytical mind with a problem-solving aptitude

· Excellent communication skills

· Takes initiative and is innovative

· Consultative and customer-service-oriented in nature in working with the functional teams

· Able to anticipate, identify, and solve problems through root cause analysis to deliver practical, timely solutions

· Able to communicate complex data concepts and findings to non-technical stakeholders in a clear and concise manner

· Able to collaborate and communicate effectively with business stakeholders / other IT team members

Nice to have:

· Salesforce Technical Architect certification

· Experience with ServiceMax, Zuora, Financial Force, Salesforce CPQ, Supply Chain Management

· Experience with programming language such as Python, Ruby on Rails, RUST, Angular

· Familiarity with Salesforce dashboard and reporting

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