Queenstown Bank is Celebrating 125 Years of Community Banking! Come Join a Team that is Working Together to Enhance the Lives of ourColleagues, Customersand theCommunityEvery Day!

SUMMARY:  

Responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments; preparing daily settlements of teller cash; greeting customers, delivering prompt and efficient service; following all required security procedures and policies and promoting business for the Bank. Responsible for opening a variety of new accounts for customers including checking, IRA’s, CD’s; providing information and answering questions regarding interest rates, fees, and bank policies; transfers accounts for customers; making appropriate referrals to cross-sell a variety of bank services.

 Duties and Responsibilities:

• Processes Bank transactions to include Deposits; cashes checks, savings withdrawals and U.S. Savings Bonds; accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Recognizes situations where a hold is warranted to ensure collectability of funds. 
• Balances cash drawer daily and verifies cash being returned to the vault.
• Opens and services consumer/personal accounts including checking, savings, safe deposits, IRA’s and CD’s. 
• Recognizes opportunities to offer customers products/services that may add value to their banking relationship.
• Assists in training, and support to less experienced branch staff members.
• Assists with audits of branch.
• Records, files, scans documents, updates information and sorts mail.
• Complies with and works toward branch goals to achieve or exceed branch growth potential.
• Assures compliance with all Bank policies, procedures and processes, all applicable state and federal banking laws, rules, and regulations.

• Performs other duties as assigned by management

Qualifications:

• High school diploma or GED and one year of banking customer service required. 
• Demonstrated understanding of branch operation activities, terminology, products, and services
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Strong computer skills to include data base and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Good organizational and time management skills.

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.