Job Description

Summary:  The Access Coordinator for Student Accessibility Services assists in coordinating ADA accommodations for Queens students. This is a full-time position within the Center for Student Success reporting to the Director of Student Accessibility Services.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include

• Assists students with understanding and navigating the accommodation process; responds to student inquiries, conducts student meetings and outreach.
• Processes documentation related to student accommodation requests; maintains and updates files for current students; keeps thorough, accurate, and confidential student records.
• Coordinates accommodations for temporary disabilities including working with faculty, Residence Life, and the Registrar’s Office.
• Provides support to students (including student-athletes) who have experienced injuries and other medical events (e.g., concussions and surgical procedures). 
• Advises students on the use of assistive technologies such as screen readers and dictation software.
• Assists with implementation and organization of accommodations including alternative format materials (i.e. Braille, digital texts) and assistive technology devices like smart pens. 
• Assists with the administration of accommodated testing through SAS, including management of student workers. 
• Works collaboratively with the other members of the Center for Student Success and makes referrals to other campus support services as appropriate.
• Collaborates with other campus departments to educate students, faculty, and staff about the accommodations process and promote an inclusive campus environment for all students. 
• Remains knowledgeable of best practices regarding disability services and accommodation in higher education. 
• Appropriately handles, tracks, and stores sensitive & confidential materials according to established guidelines by understanding the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc. 

Non-Essential Duties

• Other duties and special projects may be assigned to meet department and University needs.

Qualifications

Experience, Knowledge & Skills Required

• Experience working with diverse student populations, such as students receiving accommodations, international students, ethnic or racial minority students, financially fragile students, or first-generation college students.
• Experience with disability accommodation and knowledge of ADA and Section 504 of the Rehabilitation Act preferred.
• Proficiency with web-based applications, Microsoft Office (particularly spreadsheet, database, and word processing), and student information systems with a strong orientation to detail. Working knowledge of common assistive technology.
• Strong interpersonal skills, including the ability to establish rapport with the diversity of our students, faculty, and staff. 
• Demonstrated organizational and planning skills, including proven expertise in follow-up and follow-through to completion within established time frames. 
• A high level of personal integrity and professionalism. 
• Strong work ethic and initiative. 
• Ability to problem solve and research solutions, as needed. 
• Ability to quickly learn and assimilate into new systems and cultures. 
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands. 
• Strong collaboration skills across the department and campus to promote a positive work environment. 
• Bachelor's degree and 2-5 years of experience working in student services in education or equivalent combination of education and significant work experience.
• Experience working with post-secondary students in a higher education setting strongly preferred.

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by November 17, 2023will receive first consideration. Queens will continue to accept applications until the position is filled.

Additional Information

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with students, faculty and staff, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with students, faculty and staff, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Must be able to work in office environment while having contact with students, faculty staff, parents, vendors on any given day.
• Work has deadlines, multiple interruptions, high volume and can be stressful. 

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.