6 Customer Remediation Advisor (Call Center agent) Jobs in Bentonville, AR
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Customer Remediation Advisor (Call Center agent)
$36k-46k (estimate)
Full Time
1 Month Ago
QuantumBricks is Hiring a Customer Remediation Advisor (Call Center agent) Near Bentonville, AR
Job Title: Customer Remediation Advisor (Call Center agent)Loc: Bentonville, AR (Onsite from Day1)Exp: 3 - 5 YrsJob DescriptionAs a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers.
You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service.
ResponsibilitiesRespond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate.
You will also perform research to complete back-office transactions
Acquire detailed knowledge of product ranges and excellent service.
Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
Training is given to enable you to establish trust and resolve customer queries, handle complaints.
Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
Collaborate with colleagues across multiple departments to provide a high-quality service to customers
Recognize individual customer service needs and resolve their enquiry
Provide resolutions to avoid customers having to call again, or have the call transferred
Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
Process back-office transaction in the system related to customer remediation
Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
Work effectively as part of a team, recognizing how teams can deliver phenomenal results
Qualifications we seek in you!Minimum QualificationsHigh School Diploma/GED
Experience in contact/call center, customer service
Excellent communication and interpersonal skills
Good written skills
Problem Solving Skills
The flexibility of shifts and to work overtime hours as per business requirements.
Dedication to performance quality or doing an extraordinary job
Results-Oriented
Analytical & problem-solving skills
Stress management abilities
Ability to maintain high levels of confidentiality and data security standards
Ability to handle multiple tasks with minimal supervision
Ability to look after specific Inbound/Outbound calls from customers
Preferred QualificationsProven Call center experience -At least 3-5 years experience
You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service.
ResponsibilitiesRespond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate.
You will also perform research to complete back-office transactions
Acquire detailed knowledge of product ranges and excellent service.
Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
Training is given to enable you to establish trust and resolve customer queries, handle complaints.
Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
Collaborate with colleagues across multiple departments to provide a high-quality service to customers
Recognize individual customer service needs and resolve their enquiry
Provide resolutions to avoid customers having to call again, or have the call transferred
Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
Process back-office transaction in the system related to customer remediation
Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
Work effectively as part of a team, recognizing how teams can deliver phenomenal results
Qualifications we seek in you!Minimum QualificationsHigh School Diploma/GED
Experience in contact/call center, customer service
Excellent communication and interpersonal skills
Good written skills
Problem Solving Skills
The flexibility of shifts and to work overtime hours as per business requirements.
Dedication to performance quality or doing an extraordinary job
Results-Oriented
Analytical & problem-solving skills
Stress management abilities
Ability to maintain high levels of confidentiality and data security standards
Ability to handle multiple tasks with minimal supervision
Ability to look after specific Inbound/Outbound calls from customers
Preferred QualificationsProven Call center experience -At least 3-5 years experience
Job Summary
JOB TYPE
Full Time
SALARY
$36k-46k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
07/02/2024
WEBSITE
quantumbricks.io
HEADQUARTERS
Newark, DE
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