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The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/she will carry out the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
PREFERRED SKILLS AND COMMON TASKS ON THE JOB
o BitLocker encryption
o Configuration/imaging
o Crash/BSOD resolution
o Installation environment
o General Windows OS & iOS troubleshooting
o AirWatch for Apple
o Troubleshooting hardware issues
o Replacing desktop/laptop hardware
o Installation of peripheral devices
o Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)
o Visio, Project (support)
o Able to create documentation and contribute to KB articles
o O365 support
o Experience working with basic network hardware (switches)
o Troubleshooting connectivity issues
o Thorough understanding of wireless/wired networks
o Comfortable working with people in a professional setting
o Able to provide a calming demeanor with the customer to reach a positive conclusion
Job Type: Contract
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor
$62k-78k (estimate)
05/18/2024
05/18/2024
The job skills required for End User Support Specialist include Troubleshooting, Customer Service, Desktop Support, Installation, Technical Support, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Support Specialist positions, which can be used as a reference in future career path planning. As an End User Support Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Support Specialist. You can explore the career advancement for an End User Support Specialist below and select your interested title to get hiring information.