Description

Quantum Spatial is seeking a talented individual to join our team. This person will install and maintain computer systems and networks aiming for the highest functionality. They will also train users of the systems to make appropriate and safe usage of the IT infrastructure.

This position will require knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities

• Provide first level contact and communicate solutions for customer issues, provide feedback and see problems through to completion.
• Correctly escalate unresolved issues to the next level of support.
• Create, change and delete user accounts as requested.
• Set up end user devices including workstations, laptops and necessary peripheral devices.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Install and configure appropriate GIS and business applications on local and remote systems.
• Utilize excellent customer service skills to satisfy internal team expectations.
• Ensure proper recording, documentation and closure of all customer and internal IT issues.
• Recommend process modifications or improvements.
• Document and contribute individual knowledge of service desk procedures, IT systems, products and services in the system(s) of record.
• Management and monitoring of end user devices for expected performance and security plan enforcement.
• Install, configure, monitor and troubleshoot all licensed software and license servers.
• Upgrade user systems and devices with new releases, patch and perform regular system maintenance.

Required Qualifications

• Proven experience in Systems Administrator, Service Desk or similar role
• Resourcefulness and problem solving aptitude
• Strong verbal and written communication
• In depth understanding of computer hardware, networking and ticket management
• Working knowledge of internet security and data privacy principles
• BA/BS in Information Technology, Computer Science or a related discipline; professional certification such as Microsoft Certified Professional (MCP); or equivalent work experience.
• Ability to lift 25 lbs
• On call/after hours duties

Preferred Qualifications

• Experience with the technologies and products used in the geospatial industry
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft SCCM/SCOM
• Microsoft O365
• Google Workspace

All job offers with Quantum Spatial are contingent upon passing a background check and drug screening.

How to Apply

We realize the unacceptable lack of diversity in our industry and we refuse to ignore it. We proactively address this with our office culture and hiring practices. If you are not sure whether or not you’d be a fit, we say go ahead and apply!

Please upload a letter of interest, and resume with professional references in one (1) PDF via online application process.

No phone calls, please. Incomplete applications and auto-reply submissions will not be considered

It is the policy of Quantum Spatial to provide equal opportunity for all qualified persons and not to discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, sexual orientation, veteran status, disability, or any other protected status.