Software Engineer - Principal I - ESW05 - Open Quantum Science Solutions is supporting a proprietary customer contract. QSS is delivering technical support to customer management and providing technical services to enable customer mission accomplishment. In support of the customer’s strategic direction, QSS is looking for individuals with mid-level ServiceNow Developer experience to support customer environment operations. The ServiceNow Developer is a technical resource possessing ServiceNow administration capability and is able to design, build, and customize ServiceNow applications and services. The ServiceNow Application Developer has a software development background in addition to ServiceNow System Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow, and Application Creation in ServiceNow. Responsibilities:
• Assists with the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment
• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions
• Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies
• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
• Assist ServiceNow System Administrators with incident resolution, as needed
• Designs and develops new ServiceNow applications and services
• Assist ServiceNow Business Analyst in estimating release level of effort Required Skills:
• U.S. Citizenship
• Active Secret clearance. Must be able to obtain a TS/SCI clearance
• Must be able to obtain DHS Suitability
• Knowledge of the principles, methods, and techniques used in ServiceNow development
• Enterprise and/or IT Service Management
• ServiceNow System Administration
• Experience with gathering requirements, database design schemas, and data modeling
• 8 years of software development experience required
• Minimum 2 Years' experience with ServiceNow development
• Minimum 2 Years' experience of developing a custom service portal
• Minimum 2 Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
• Experience with process and solution integration, workflow design/configuration, and reporting
• Experience with Integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)
• Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues Desired Skills:
• Experience supporting Intelligence, DoD, or DHS Customers
• Experience with process development and deployment
• Web Service Integration (API Web Services) experience
• Single Sign-on configuration and administration
• SQL Experience
• Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management (HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC Required Education:
Bachelor’s degree in Software Engineering, Computer Science or a related discipline is required. [Ten (10) years of experience (for a total of eighteen (18) or more years) may be substituted for a degree.] Desired Certifications:
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Implementation Specialist Certified
• ITIL Foundation v4 Certified or willing to complete one year from hire
• DODI 8570.1-M Compliance at IAT Level I
• Agile software development methodology certification (e.g. SCRUM Master)