As an essential part of the care team, the Patient Coordinator is responsible for coordinating patient activities in the front office of the primary care practice. This is predominately an administrative role; however, clinical knowledge is required to facilitate and manage patient care. Responsible for all general medical office duties.

The ideal candidate will have at least one year of experience working in a primary care physician office setting. Fast and efficient use of electronic medical records and knowledge of medical terminology is a must!

Candidate must possess great people skills, a professional phone demeanor, be dependable as well as a team player. The position requires you to work in a busy office type setting. You must be able to function in a team-oriented environment, display strong multi-tasking, efficiency, accuracy, and organizational skills.

PRIMARY DUTIES

• Serve as the primary point of contact for the patient, coordinating the patient’s activities within the care team.
• Check in arriving patients and check out departing patients; set and confirm patient appointment schedules.
• Answer phones and respond to patient messages promptly. Compose and distribute messages, faxes, tasks and emails throughout the care team and within practice policy.
• Obtain and verify patient demographic and insurance information; collect copays, payments and balances. Resolve financial matters with assistance from billing specialist.
• Assist with test orders, scheduling test and treatments, pre-certification and prior authorization, and processing referrals to other providers.
• Conduct pre-visit planning by reviewing, updating patient charts and reconcile testing and specialist correspondence prior to appointment.
• Provide follow-up contact with patient to ensure compliance with health recommendations; participate in patient engagement and educating patients to improve their health.
• Compile various reports, including day sheets, closing reports and patient Quality and Cost data (HEDIS, HCC, RAF reports)
• Perform related general medical office and patient coordination duties required to successfully fulfill functions of the position.

SCHEDULE

• Monday through Friday
• 8:00am-5pm

REQUIREMENTS

• Experience in an outpatient / primary care practice environment
• Excellent customer service skills
• Strong communication skills in person, over the phone, and by email
• Strong computer, electronic medical record and technological proficiency
• Fast typing skills (50 words per minute)

CREDENTIALS

• High School or GED equivalent diploma
• Florida Driver’s License in good standing
• Bachelor’s degree (preferred but not required)
• Florida CNA, CMA License (preferred but not required)