Quanterix is a company on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. In our focused therapeutic areas, our revolutionary technology, Simoa®, is helping researchers advance the science of precision health. Simoa® is changing the way in which the biology of health and disease is studied by giving researchers the ability to closely examine critical biomarkers in most therapeutic areas including neurology, infectious disease, oncology, inflammation, and cardiology.

We are seeking a talented and highly motivated System Administrator II to join our growing organization. You will monitor and maintain in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. You will also participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. The ideal candidate will be highly skilled in general IT technical support, have a desire to implement and maintain rigorous processes, and possess strong communication and relationship skills when interfacing with staff ranging from interns to executives. 

What You’ll Do:

• Support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end users and department managers
• Deploy physical and virtual servers, networked printers / scanners, switches, wireless access points, firewalls, and all host security systems
• Provide technical and operational guidance to IT team members
• Monitor and maintain communication (email, IM, video / teleconferencing, etc.) and connection solutions, including local area networks, intranet, and Internet applications
• Perform routine system backups and restores
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations
• Analyze system, server, application, and connection device performance
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
• Learn new systems and processes and help to drive continuous improvement of our capabilities as the organization continues to grow and accelerate
• Perform maintenance, implementations, and emergency remediation's outside of business hours, which requires occasional availability on nights, weekends, and holidays

What We’ll Expect From You:

• Bachelor’s degree in IT/IS or equivalent work experience
• 8-10 years of experience in IT system support, showing advancement
• 2-5 years in a system administrator or system engineering role
• Microsoft, ITIL, and other certifications a plus
• Strong administrative experience with several of the following applications and platforms: Active Directory, Amazon Web Services, Microsoft 365, Azure, SharePoint, SQL Server
• Experience with design and troubleshooting of networking technologies such as DHCP, DNS, WiFi, RADIUS, VPN
• Desired/helpful skills: ServiceNow, Microsoft Teams, Zoom, other enterprise applications and collaboration tools
• Experience using scripting languages such as PowerShell or Python to support automation
• Experience with Azure AD identity management, single sign-on, SAML, and SCIM
• Strong practical understanding of the ITIL framework, including experience with Incident, Problem and Change Management
• Strong customer service skills and the ability to work effectively with business partners, IT staff, and vendors
• Understanding of IT governance, information security policies, standards, and industry best practices
• Ability to conduct research into hardware and software issues and products as required
• Highly effective when working as an individual contributor and when working within a team-oriented, collaborative environment
• Detail oriented with excellent organizational, record keeping, and communication skills
• Demonstrated ability to become a subject matter expert on various applications or platforms
• Proven analytical and problem-solving abilities
• Comfortable in fast paced environment with rapidly changing priorities
• Ability to collaborate cross-functionally
• Adept at reading, writing, and interpreting technical documentation and manuals

Why You’ll Like Working for Us:

Our Technology: Quanterix’ technology is designed to enable much earlier disease detection, better prognoses, and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.

Our Commitment To Employees: We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free bagels every Monday morning, and free snacks and drinks every day! Quanterix hosts Virtual Bingo nights with all employees when we can see families, pets, and win amazing prizes. Unwind on Tuesdays and Thursdays with a virtual yoga session. In addition to competitive compensation and a 401k plan with an employer match, we offer competitive health, dental, and vision benefits for employees and their dependents. We offer a Flexible Spending Account (FSA), Life, Disability, and Accidental Death & Dismemberment Insurances, and Mental Health Care, we offer generous Maternity & Paternity leave, Family Medical Leave, Fertility Assistance, Dependent Care, Military Leave and Vacation Carryover. All employees are awarded Equity, an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance.

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