Hilton Garden Inn - Pillar Rooftop Bar

309 College St.

Asheville, NC 28801

Position Summary

A Bartender is responsible for creating a service-driven atmosphere that will inspire guests to return for multiple occasions by providing guests with an unforgettable experience. A Bartender is responsible for preparing, mixing, and serving beverages to guests and servers in a friendly and efficient manner. This position must be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. This position will interact with guests and ensure they have an excellent and safe experience.

Responsibilities

• Responsible for preparing, mixing, and serving beverages/order to guests
• Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
• Demonstrating a thorough knowledge of food and beverage products, menus, and promotions
• Completing business transactions by using POS system and cash management
• Assessing customers’ needs and preferences and making recommendations
• Following policies and procedures in accordance to the company, brand, and applicable state and local laws, including checking customers’ identification to ensure they meet age requirements
• Maintaining a safe and secure bar environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations.
• Keeping the bar counter and work area neat, clean, and attractive at all times
• Regularly inspecting and cleaning equipment to ensure excellent working condition and sanitation; achieving or maintaining safety/health certifications for self and follow health and safety rules.
• Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs
• Ensuring that the bar area is fully equipped with tools and products needed in serving guests
• Providing guidance/information to guests in regards to hotel facilities, dining options, and area information
• Determining when a customer has had too much alcohol and if required refusing any further service in a polite way
• Staying guest focused and nurturing an excellent guest experience
• Attending weekly meetings and training and taking initiative to improve and learn new skills

Requirements

• Prior bartending experience preferred 
• Prior hospitality bartending experience is a plus
• State health and/or alcohol compliance card required
• Previous experience with POS system and cash management
• Customer-service oriented
• Excellent interpersonal and communication skills
• Strong initiative and work ethic
• Punctual , reliable, and regular attendance
• Strong organization skills and attention to detail
• Ability to work in a fast-paced environment
• Excellent multi-tasking and decision-making skills