SCOPE:

Maintenance Engineer

The Maintenance Engineer is responsible for the maintenance of the hotel’s building and grounds and the operation of its equipment and mechanical/electrical systems as well as the overall safety and security of the hotel and its associates.

Core Ideology:

Every associate will be actively involved in adhering to and positively representing the Quality Oil Core Ideology.

CORE IDEOLOGY

To do it because it is Right

To treat others as we would like to be treated

To be financially responsible

To be better today than yesterday

Position Standards & Essential Responsibilities:

1. Reviewing maintenance problems, complaints, and work orders to prioritize and schedule work assignments
2. Monitoring and inspecting assigned work
3. Trouble shooting, diagnosing and repairing malfunctioning electrical/mechanical systems and equipment’s
4. Inspecting property to identify potential and current needs
5. Planning and executing on-going appropriate maintenance programs
6. Estimating department expenditures for budget purposes and assisting with capital budget process
7. Soliciting bids from contractors, evaluating their proposals and , once contracted, ensuring work is completed to specifications
8. Coordinating with local health, safety, fire and building inspectors to ensure compliance with all applicable codes and regulations
9. Performing preventative maintenance assignments on a scheduled basis
10. Servicing the hotel’s pool, including adjusting chemicals and cleaning filters

1. Completing maintenance logs and updating all vendor/contractor files
2. Maintaining the building exterior if not serviced by a contractor (e.g. snow removal, lawn care, painting)
3. Maintaining a passing score on the Quality Oil maintenance and security audit
4. Maintaining Hampton service and product standards
5. Recruiting, selecting and training a skilled and motivated work force
6. Listening and responding to guests’ requests and/or complaints
7. Coordinates and maintains effective relations with other departments in the hotel to promote excellent guest service.

1. Is aware of all departments’ roles and responsibilities. Coordinates with other departments on joint tasks as they relate to maintenance, particularly housekeeping and the front office.

1. Attends and participates in weekly staff meeting, insuring all other departments are aware of hotel maintenance issues

CORE COMPETENCIES

Achievement Orientation: Demonstrates the desire to improve, to do things better, to succeed, by committing oneself to accomplishing challenging objectives or competing against a self-defined standard.

Initiative/Proactivity: Demonstrates the tendency to act on one’s own, to be persistent, to go beyond the job description, to do more than what is asked, to look to the future.

Flexibility: Demonstrates the ability to adapt to work effectively with a variety of situations, individuals or groups.

Commitment to Organizational and Professional Values: Demonstrates the tendency to act consistently in accordance with key organizational and professional values/standards and to promote them within the organization.

Customer Service Orientation: Demonstrates the desire to serve others or to do something which others value. Displays a positive disposition at all times.

Practical Problem Solving: Demonstrates the ability to think through and effectively solve practical problems, set priorities and develop practical project plans that get the desired results on a day-to-day basis.

Punctuality and Attendance: Reports to work on time; is available when needed.