Position Summary 

The Assistant General Manager is responsible for providing leadership throughout all divisions of the hotel. The AGM is the “Master Recruiter” of the property and leads all efforts in recruitment, hiring, and training. The AGM is considered the “coach” of the property and must be able to motivate and inspire team members to provide outstanding guest services.

Responsibilities 

Recruiting and Human Resource Management 

• Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments, including food and beverage staff; providing orientation for all new employees.
• Monitoring and effectively forecasting hotel’s employee staffing needs
• Adhering to all recruitment and hiring guidelines
• Completing work schedules for front office department staff in a timely and effective manner
• Reviewing and approving employees’ timecards
• Enforcing and leading all training and development efforts throughout the hotel
• Embracing, enforcing, and promoting the QTR culture to all departments and employees
• Embracing and demonstrating the core ideology daily
• Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.
• Conducting and/or participating in regular employee meetings
• Effectively delegating projects and duties as needed

Hotel Operations 

• Knowledge of and ability to complete all hotel reports
• Has a basic operational knowledge of all departments
• Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly
• Has a strong knowledge of brand standards and programs
• Making sound decisions and identifying problems and offering solutions
• Demonstrating knowledge of O&R and brand success plans
• Ensuring the follow through of O&R
• Maintaining daily processes and checklists
• Understanding and completing all month end requirements
• Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand
• Organizing and completing daily deposits

Budgeting and Financial Management 

• Operating efficiently under budgetary guidelines
• Producing financial reports accurately and on a timely basis as needed
• Monitoring and ensuring all cash control procedures are in place

Customer Service 

• Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property
• Providing information to guests about hotel policies, services, and amenities
• Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)

Community Relations 

• Maintaining active involvement in community and industry organizations
• Participating in community activities, employee activities, and guest events
• Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce

Accounts Receivable and Accounts Payable 

• Completing all accounting procedures for the property
• Managing A/R and A/P appropriately
• Organizing all payables in a timely and effective manner

Requirements 

• Prior supervisory experience is required – prior hospitality experience is strongly preferred
• Prior training, recruiting, and onboarding experience is preferred
• Strong initiative and work ethic
• Punctual , reliable, and regular attendance
• Customer-service oriented
• Strong attention to detail, multitasking, and organizational skills
• Ability to work in a fast-paced environment
• Excellent communication skills – verbal and written
• Excellent interpersonal skills and relationship building skills
• Excellent time and project management skills