We are looking for an Front Office Manager to join our team at our Austin Airport area Hotel! Applicants should have a background in hospitality industry and PMS systems, and most importantly, must be self-motivated with a positive attitude & strong work ethic. Also responsible for record keeping and employee staffing and training, as well as coping with the unexpected situations involving guests, employees and the property. Bilingual candidates preferred.

Essential Functions

• Coordinate and supervise the front desk to ensure an environment in which high standards of comfort, service, and quality exist for our guest.
• Maintain positive guest relations and present positive image through our employees.
• Utilize brand standard procedures to properly train front desk staff.
• Maintain the physical plant in an attractive and economical manner in compliance with the Maintenance and Quality Assurance policies.
• Ensure all reports of personnel and payroll are maintained to corporate specifications.
• Ensure all policies, procedures, federal, state and local laws are adhered to by all employees, in regard to personnel, security, guest relations, safety, etc.
• Ensure personnel development so all subordinate personnel are receiving adequate training, development, motivation and performance review feedback.

Qualification Standards

• Ability to be friendly and cheerful; interact easily with strangers.
• Ability to work well in stressful situations, remaining calm and demonstrating good judgment and self-control in emergency and difficult situations.
• Ability to delegate, give direction and set priorities.
• Ability for strong organizational skills and strong detail orientation.
• Ability to use tact and diplomacy to resolve conflict.
• Grooming must meet property standards.

Job Types: Full-time, Part-time

Pay: $30,000.00 - $38,000.00 per year

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person