Role Description

This is a full-time on-site role for a Front Desk Associate at Quality Inn and Suites in Loves Park, IL. Some of the job responsibilities include checking in guests, helping guests with any needs after check in, laundry, cleaning lobby and breakfast area, taking out trash, and keeping common areas clean. This job involves a lot of day to day interactions with guests, meaning good customer service skills will be necessary. We use a computer software to handle all aspects of the check in and check out process, so a basic understanding of computers would be helpful. If you are interested in applying for the position, please stop by the hotel to fill out an application along with your indeed inquiry. We are open to full time and part time applicants!

Responsibilities

• Greet and welcome guests with a friendly and positive attitude
• Manage check-ins and check-outs efficiently
• Handle guest reservations, cancellations, and modifications
• Respond to guest inquiries and provide information about the hotel’s services, amenities, and local attractions
• Maintain accurate records of guest information and room availability
• Process payments and handle cash, credit card, and other payment methods securely
• Communicate with housekeeping and maintenance staff to ensure rooms are ready for guests
• Perform laundry duties, including washing, drying, folding, and distributing linens and towels
• Uphold the hotel's policies and procedures to ensure a safe, clean, and secure environment

Qualifications

• High school diploma or equivalent
• Computer literacy and proficiency in using hotel management software
• Strong customer service skills and the ability to handle guest inquiries and requests
• Communication skills, both verbal and written
• Ability to multitask and work effectively in a fast-paced environment
• Attention to detail and accuracy in handling guest information
• Previous experience in the hospitality industry, preferred but not required

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Loves Park, IL 61111 (Required)

Ability to Relocate:

• Loves Park, IL 61111: Relocate before starting work (Required)

Work Location: In person