Service Writer / Dispatcher

Job Summary

Answers incoming service calls from customers. Maintains dispatching of technicians to calls and sees through job completion. Prioritizes and dispatches calls based on customers needs, severity, and nature of call. Communicates with customers on job status and lead times. Assist service technicians in meeting customer repair needs.

Primary Duties and Responsibilities

• Promotes and atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction.
• Answers and details incoming service calls. Creates service call tickets with detailed customer information for technicians.
• Dispatches technicians to service calls based on customer needs, severity, and nature of call.
• Effectively communicates with customer status of open jobs. Provides update on lead times.
• Provides customers with service solutions to reduce customer downtime.
• Works collectively with technician and parts department to procure needed parts for repair jobs.
• Communicates back with sales teams on customer needs and requests regarding equipment and services.
• Review and sells repair estimates with customers.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• Day shift
• No nights

Ability to commute/relocate:

• Shakopee, MN 55379: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location