PURPOSE 

Builds customer relationships by traveling to and/or calling on customers to perform follow-up activities for parts and services sales, addresses customer concerns, promotes aftermarket sales, and collects equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales 

BASIC FUNCTIONS AND RESPONSIBILITIES 

· Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections 

· Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved

· Provides parts and service solutions to the customers (maintenance and repair) 

· Assists with counter sales to support customer needs, including Saturday work as required 

· Responsible for the coverage, retention, development and acquisition of all customers within an assigned
territory or sales market for parts and service 

· Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions 

· Provides parts and service solutions to the customers (maintenance and repair) 

· Delivers parts to the customers as required (include pulling parts and loading for the day) 

· Provides feedback about pricing and promotions of competitors 

· Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally 

· Attends required training meetings designed to promote overall employee and dealer development 

· Provides constructive input on parts and service marketing plans 

· Assists with after hours parts phone service, when necessary 

· Other duties, as required, for overall location functionality 

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS 

· High School Diploma or equivalent experience 

· 1 year experience in Parts Department operations 

· Ability to use standard desktop applications, such as Microsoft Office and internet functions 

· Ability to write and speak effectively to individuals and groups 

· Ability to work extended hours and weekends 

· Excellent customer service skills 

· AG background, preferred 

· Valid driver’s license for potential driving situations 

· Must maintain driving records per insurance carrier standards 

PHYSICAL DEMANDS

· Weight Requirements: Lifting up to 50 lbs. 

· Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time 

· Visual: Working with PC, smart devices and close detailed work 

· Driving: Occasional – Short and long distances 

· Dexterity: Ability to grasp and manipulate standard tools and office equipment