Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a ‘Customer Service Plus 1’ manner.

Position Summary:

Assist Kitchen Manager in all areas of the kitchen/food service located in the Quality Dairy Convenience Store to maximize customer satisfaction and profitability.

Job Responsibilities:

Maximize Customer Satisfaction and Sales Improvement by delivering ‘Customer Service 1’.

• Provide quick, friendly service, with a welcoming smile.

• Customer service focus.

• Create a pleasant and positive work environment.

• Handle customer’s questions, complaints, and concerns quickly and appropriately.

• Monitor and work with management to adjust menu item “build to’s” by day part to maximize sales and minimize waste.

• Use the Quality Dairy’s Operating Procedures to provide a high quality and consistent product to the customer.

Duties and Operations

• Ensure product availability for customers, including prompt fulfillment of on-demand orders.

• Complete any necessary Kitchen Manager duties on the Manager’s days off such as prep, ordering, etc.

• Prioritize duties and manage time to complete all assigned tasks.

• Communicate shift activities or concerns to the Kitchen Manager and Quality Dairy Store Manager or Shift Managers.

• Maintain displays, marketing, and product presentation in accordance with Quality Dairy’s policies.

• Willing to work flexible hours when needed.

• Follow vendor check-in procedures, including communication of any variances to the Kitchen Manager.

• Perform stocking, cleaning, and food preparation.

• Perform shift opening or closing procedures.

• Clean and perform routine maintenance on all equipment, contacting store management or maintenance per policy with concerns.

Safety and Security

• Comply with all Food Safety Regulations and report any concerns to management.

• Ensure internal and external store areas are kept free of safety hazards.

• Correct and report any safety or security violations, concerns, etc. to the Kitchen Manager or Quality Dairy store management.

Personal Conduct

• Model professional and appropriate behaviors for customers and fellow staff members.

• Follow through on assigned tasks and demonstrate timeliness in completion.

• Maintain confidentiality of store personnel and operations.

• Follow all policies: dress code, attendance, food safety, etc.

Relationships:

Kitchen Manager:

• Immediate Supervisor

• Consult regarding policy and procedures, problems, questions

• Consult to determine customer count and trends for the day

• Communicate regarding training progress/deficiencies, successes or concerns from shift

• Exchange ideas

Quality Dairy Store Management:

• Inform of any concerns on shift.

• Communicate to determine business volume and trends for the day

• Work with to ensure good customer service.

District Supervisor:

• Inform of any problems or questions, if unable to reach QD Store Manager

• Inform of questions/problems which were not resolved by the QD Store Manager

• Exchange ideas

Department Heads:

• Communicate as needed through the chain of command ensuring effective, efficient operations of Quality Dairy’s food service department.

Essential Skills, Abilities, and Physical Demands:

• Ability to communicate effectively orally and in writing with customers and other store Associates

• Ability to work without close supervision

• Ability to work with and through other people

• Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.

• Ability to read, follow and implement policies, procedures, and programs

• Awareness of merchandising, safety/security and personnel issues which need attention

• Ability to adapt to changing circumstances, personalities and shifts

• Work flexible hours, mostly early mornings

• Handle multiple priorities quickly and effectively

• Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)

• Stooping/kneeling to floor level, climbing, bending and stretching above chest level

• Lifting/moving up to 25 pounds on a regular basis

• Lift and organize cases of product and other containers weighing up to 50 pounds one or more times per shift

This job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.