Product Delivery Mastermind (Client-Facing, Full-Time Remote)

To support continued growth, we are hiring a DC-based, cleared, entrepreneurial senior manager with a go-getter attitude to (1) lead product delivery for strategic customers, and (2) build out strategic product consulting services. KPIs include deployment management, customer success, product adoption, and renewals.

Our goal is to help customers evolve their compliance role from collecting data to taking action on real-time information to improve security. The position will be responsible for ensuring continuity between sales, professional services engineering, operations, training, product development, and product support – to build client relationships, increase engagement, and ensure customer satisfaction.

Key Roles

Principal, Product Delivery

1. Engagement Manager – collaborate with customer to ensure successful implementation post-sale through onboarding, deployment, adoption, and renewal
2. Product Manager – collaborate with the customer (product sponsor, technical, and compliance teams) and the Qmulos team (professional services engineering, solutions architect, product dev, support) to define and deliver impactful use cases for the end user
3. Project Manager – ensure seamless coordination and communications with the customer and our Qmulos sales and operations teams to achieve on time delivery of product goals
4. Strategy Consultant – develop and implement strategies for new and/or improved consulting services in support of successful product implementation, usage, and adoption

Responsibilities

• Provide strategic consulting and direction to customer deployments
• Develop product and process recommendations for successful achievement of compliance goals using Q-Products
• Manage customer relationships through goal-setting conversations and services deployment for 5-10 customers
• Manage account status and key metrics, flagging and executing on associated business actions needed while mitigating risks
• Collaborate with Qmulos crossfunctional teams to execute adoption strategies and ensure customer success and renewals
• Develop and/or improve new and existing product consulting service offerings, e.g., customer success, solutions architect, compliance and cybersecurity, and other offerings
• Help build internal processes, grow internal functions, and lead or contribute to internal team projects
• Cultivate a deep understanding of Q-Products capabilities and service offerings to communicate to existing customers
• Leverage and/or grow your information assurance and cybersecurity compliance expertise to help enable customers to succeed

Requirements

• Possession of and ability to keep a Top Secret (TS) clearance or higher preferred
• Ability to travel up to 25% to visit customers outside across the U.S. as needed
• 7 years of working directly with customers in the commercial or government sectors
• 3 years of product, engagement, and/or project management experience
• Strong consulting, analytical, and problem-solving skills
• Strong communication skills with customers and Qmulos cross-functional teams
• Adept at multi-tasking and working with multiple customers at the same time
• Experience in building and implementing strategies for a growing product delivery and adoption function
• Experience developing, implementing, and improving operational processes
• Collaborative and hands-on team player

Preferred Experience

• Experience in compliance, information assurance, and/or cybersecurity, especially FISMA, NIST, and other cybersecurity frameworks, a plus but not required

• Experience in progressive government and/or commercial environments as an ISSM/ISSO, or similar role, a plus but not required
• Working knowledge of common IT security-related regulations, a plus

• Currently hold a clearance, or have the ability to obtain a clearance