Primary Details
Time Type: Full time
Worker Type: Employee
The opportunity
This role will partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commission statements to ensure compliance with reporting requirements and provide quality customer service
Primary Responsibilities
•Develop, document and implement workflow processes, monitoring efficiencies and coordinating necessary improvements to increase the level and quality of service provided to internal and external customers
•Conduct audits by reviewing work for accuracy and completeness, keep workflow and process documents updated and resolve complex issues by doing research and working with appropriate subject matter experts
•Provide expertise and knowledge for assigned projects and complete all assignments timely and accurately
•Complete and distribute timely monthly and quarterly management reports with clear and consistent definitions
•Build and maintain strong relationships with key internal and external business stakeholders to ensure that service delivery meets the business's expectations
•Develop, conduct, and evaluate training programs for staff based on assessed needs
•Review data for integrity and reporting compliance and escalate issues as needed
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Required Education
•Associate's Degree or equivalent combination of education and work experience
Required Experience
•2 years relevant experience
Preferred Competencies/Skills
•Understand market trends and current organizational strategies
•Collaborate with key stakeholders
•Build and maintain professional networks
•Show drive and initiative
•Clearly and confidently convey information to a wide audience
•Use logical approach to analyze issues
•Share knowledge and educate others
•Drive for stakeholder success
•Build and capitalize on beneficial internal and external relationships
•Effectively and efficiently present logic, reasoning, and analysis to others
•Understand the needs and goals of a customer and actively look for ways to meet them
•Complete tasks attentively and thoroughly
Preferred Education
•Bachelor's Degree or equivalent combination of education and work experience
Preferred Experience
•Reinsurance experience
•insurance industry background
•increasing levels of responsibility
Preferred Knowledge
•Working knowledge of underwriting department processes and procedures
•Principles and processes for providing customer service
•Products and concepts relating to the insurance industry
•Continuous improvement methodology and principles
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE - let's make it happen!
https://www.linkedin.com/company/qbe-north-america/
US Only - Travel Frequency
•Infrequent (approximately 1-4 trips annually)
US Only - Physical Demands
•General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
•To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
•Individual Contributor
Global Disclaimer
•The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $59,000 - $89,000
AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
* * * * *
Annual Salary Range: $65,000 - $97,000
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
* * * * *
Annual Salary Range: $74,000 - $111,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.