Job Summary: The IT Administrator at Q LLC is a foundational role within our Information Technology department, responsible for providing technical support, maintaining IT systems, and ensuring smooth operations across the organization's technology infrastructure. This position plays a vital role in supporting end-users, troubleshooting technical issues, and assisting in the implementation of IT projects.

Responsibilities and Duties:

• Provide technical support and assistance to end-users regarding hardware, software, and network-related issues.
• Install, configure, and maintain IT systems, including servers, workstations, printers, and other network devices.
• Monitor and manage system backups and data recovery processes.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Collaborate with IT team members and vendors to troubleshoot and resolve technical problems.
• Perform routine maintenance tasks, such as software updates, patches, and antivirus scans.
• Assist in the documentation of IT processes, procedures, and system configurations.
• Conduct user training sessions on IT tools and applications as needed.
• Ensure compliance with IT security policies and procedures.
• Participate in IT projects, including system upgrades, migrations, and deployments.
• Assist in inventory management of IT assets and equipment.
• Stay updated on emerging technologies and trends in the IT industry.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) are a plus.
• Knowledge of Windows and/or Linux operating systems.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Basic understanding of IT security principles and best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn and adapt to new technologies.

Knowledge, Skills, and Attributes:

• Communication: Clear and effective communication skills, both verbal and written.
• Technical Proficiency: Basic technical knowledge and the ability to learn new technologies quickly.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Team Collaboration: Ability to work collaboratively with team members and stakeholders.
• Customer Service: Commitment to providing excellent customer service to end-users.
• Adaptability: Flexibility to adapt to changing priorities and tasks.
• Documentation: Basic skills in documenting processes and procedures.

Disclaimer: Q LLC is an equal opportunity employer and is committed to providing a workplace free of discrimination. We comply with all applicable laws governing employment practices and are dedicated to providing an inclusive and accessible work environment. If you require accommodation for a disability during any stage of the recruitment process, please inform us, and we will make appropriate arrangements. Q LLC is an E-Verify employer.