Location : Company Name

Pyramid Global Hospitality

Location

US-WA-Bellevue

Department

Guest Services

Position Type

Regular Full Time

# of Openings

2

Requisition ID

2023-33013

Address

814 102nd Ave NE

Postal Code

98004

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

For its first ever property in the Pacific Northwest, InterContinental^®Hotels & Resorts debuts a luxurious property with more than 200 guest rooms, Grand and Junior Ballrooms, lobby bar, a gym, and a dedicated concierge team.

Learn the craft of delivering bespoke experiences and build a long rewarding career in hospitality with the Intercontinental Bellevue at the Avenue.

We are seeking a polished and highly skillful individual to join our team as a Butler. The Butler is responsible for providing personalized and anticipatory service to discerning clients, ensuring a seamless and memorable guest experience. The Butler offers bespoke service tailored to individual preferences, while maintaining the highest standards of hospitality, etiquette, and discretion.

Every day is different, but you’ll mostly: 

The butler acts like a maestro conducting an orchestra, s/he does not necessarily do everything himself/herself, but certainly makes sure it gets done in style.

• Greet guests warmly and professionally, creating a welcoming and courteous atmosphere upon their arrival.
• Provide personalized and anticipatory service, attending to guests' needs and preferences with attention to detail.
• Act as a point of contact for guest inquiries and requests related to butler services responding promptly and professionally, prior to, during, and after the guests' stay.
• Lead pre-arrival communication, meticulous maintenance of guest profiles and preferences to delight repeat guests.
• Ensure guest rooms and suites are meticulously prepared and maintained, including arranging amenities, preparing personalized welcome notes, and managing turndown service.
• Assist with dining arrangements, serving meals, and offering personalized dining suggestions to guests.
• Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guests' preferences.
• Offer concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests.
• Assist with clothing and wardrobe management, including packing and unpacking, laundry, and pressing services.
• Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded.
• Establish and maintain positive and professional relationships with guests, anticipating their needs and preferences.
• Adhere to the highest standards of etiquette and protocol, maintaining an unobtrusive and discreet presence while providing exceptional service.
• Assist with the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience.
• Ensure all service areas, including pantries and butler stations, are well-organized and stocked with supplies.

• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the appropriate management.
• Monitor and manage inventory levels of butler-related supplies and amenities, ensuring adequate stock levels are maintained.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary, including staffing the Concierge desk in the main lobby.

What we need from you: 

• Previous experience in a luxury hospitality setting, preferably in a similar butler or guest services role, is highly desirable.
• Butler certification would be beneficial.
• Proficiency in multiple languages is a plus.
• Maintain a high level of professionalism, be impeccably groomed, poised, and polished, and adhere to the highest standards of etiquette.
• A deep passion for serving others and an unwavering commitment to guest satisfaction are fundamental to this role.
• Excellent communication and interpersonal skills, with a polished and gracious demeanor.
• Ability to understand and respect the customs and preferences of guests from various backgrounds.
• Knowledge of fine dining, wines, and beverage service protocols.
• The ability to collaborate with other departments, such as housekeeping, culinary, and front desk, is vital for seamless guest experiences.

Compensation

The compensation range for a Butler Apprentice is $23.00-25.00/hour. The compensation range for an Experienced Butler is $28.00-30.00/hour.

Why work for Pyramid?

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Free Employee Parking
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms and work attire
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.