Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

We are thrilled to have your application!

We wanted to give you a heads up that we'll be conducting some necessary system maintenance from 18 April to 1 May 2024. As a result, our Talent Acquisition Team will have restricted access to your application during this period.

We understand that this might cause some inconvenience, but we have a solution to ensure your application doesn't get delayed.

We kindly request you to also apply through LinkedIn : https : / / tinyurl.com / bde233d9, which will allow us to promptly review your application during the maintenance period.

Thank you for your understanding and cooperation. We're here to support you every step of the way!

ALL ABOUT PwC AC Manila

We are a community of solvers with a clear mission : to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.

Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service.

Through My , we offer a brand-defining people experience in the areas that matter the most : Well-Being, Total Rewards, Development and Community.

PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction.

The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect.

Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.

Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions.

Together, we forge the path to endless possibilities!

Discover the power of connections at Convergence, a social event hosted by #PwCACManila! Learn, connect and collaborate with professionals from various industries on 4 May.

This event is open to all professionals. Register now by accessing this link : https : / / tinyurl.com / rftj5bhw.

KEY RESPONSIBILITIES

Operations

Build strong relationships with AU BSC stakeholders on a regular basis to understand client delivery priorities, timetables and client service expectations.

Maintain working knowledge of BSC User Guides and be able to effectively implement development programs, conduct technical training and coach staff and resolve issues arising in delivery of service.

Manage the team's daily workload and productivity; this includes coordinating and management of absences such as holiday / sickness / personal time off and ensuring that there is adequate capacity to cover BAUs in the team.

Assist in managing volumes / resource capacity, coordinate quality and process improvement efforts across engagements and ensure delivery team members are adhering to predetermined processes, quality and service level agreements.

Perform reviews and deliver high quality output to the clients in accordance with the service process guidelines and client requirements.

Raise relevant review points and conduct relevant discussions with the staff to facilitate a continuously learning environment for the team.

Facilitate implementation of any process improvement programs.

Manage performance of staff and address disciplinary / performance issues with follow through actions, documentation and development plans.

Provide high quality administrative support to PwC AU stakeholders, as identified and assigned.

Quality and excellence

Drive service delivery excellence within the team by collaborating with Q&C team in implementing quality standards and protocols.

This includes ensuring the team's compliance with regulations as well as operational principles.

Track the team members performance metrics and action on opportunity areas in alignment with client service and business needs.

Monitor security and compliance risks in relation to the performance of the menu of BSC services.

Leadership and people

Provide proactive leadership and intentional stakeholder engagement and promote a culture that encourages top performance and high morale

Utilizing problem-solving and organizational know-how, as well as demonstrating an orientation toward meeting business needs, expectations and deadlines, to lead by example, including being regarded as a leader among his / her peers.

Is the advocate of continuous quality and performance improvement

Is responsible for monitoring BSC performance management and reporting metrics

Responsible for all direct reports including their career development, performance evaluation and the restructuring of the team, as necessary.

Acts as a mentor and coach to key developing talents

Educational Background

University degree or similar

Essential Requirements

Work Experience : At least five (5) years relevant work experience in customer service, operations and project management and at least one (1) year in a supervisory position

Must possess a superior working knowledge of the following applications consistent with Firm's standards :

MS Office applications, particularly Powerpoint and Word

Google Suite applications, particularly Slide and Doc

Excellent written and verbal English communication skills.

Exceptional client relationship and stakeholder management skills.

Holds a strong business acumen with the ability to make sound judgment and quick decisions.

Preferred Experience / Skills

Proven experience as a team leader :

managing a team

seeking diverse views to encourage improvement and innovation

participating in various staff and retention activities

coaching staff including providing timely meaningful feedback

Demonstrate extensive ability and / or proven record of success in identifying and addressing client needs.

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

Must be able to meet deadlines in a fast-paced environment.

Strong ability in working effectively and communicating with team members at all levels, including senior management.

Education (if blank, degree and / or field of study not specified)

Degrees / Field of Study required :

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Last updated : 2024-05-14