Position Title : Sales Support Coordinator (Eastern Branches)

Overview :

The PVS Nolwood Sales Support Coordinator for our Eastern branches is primarily responsible for providing

support to the Cleveland and Pittsburgh Sales Representatives as well as assisting the Sales Managers and

associated Customer Service Teams. Position has the possibility to be in Painesville, Pittsburgh, hybrid, or

Responsibilities :

Assist Sales Reps (varies from day to day) assistance can include assisting with looking up costs in the

system, looking up inventory, emailing customer documents, projects, invoice issues, COA / SDS / TDS,

update quotes, enter site assessments, purchasing follow-up / requests, entering opportunities, etc.

• Samples : Responsible for ordering all samples with vendors and entering Sample Database.
• Debit Memos, Credit Memos, and Corrected Invoices : complete paperwork for all these transactions
• New Customer Applications : Responsible for reviewing all customer applications, vetting address, and

working with Credit, Pricing, and Sales Tax to finalize setup (includes re-instating customers, new ship

to addresses, etc.)

• Bids : Assist with bids when needed.
• Reports : Responsible for various reports (monthly, daily, etc.); Pull various reports / data for Branch

Managers, Sales Managers, and Sales Reps; often utilize Pivot tables to breakdown data needed.

• Provide information to customers as needed.
• Sales Tax : Assist Nolwood Controller in collection of sales tax exemption forms when missing or

expired; maintain list until all forms returned (or move customers to taxable, if necessary)

• Training : Assist with training on various topics, procedures, etc. for Sales Team as well as needed.
• Special Projects as requested.

Required Education / Competencies / Equivalent Experience (Prior to hire / transfer) :

Strong skills with MS Office 365 and various standard business computer programs (examples, ERPs,

CRM systems, database programs, etc.)

• Strong verbal and written communications skills
• High level of self-motivation.
• Excellent organizational skills, ability to multitask and problem solve.
• Detail oriented.
• Flexibility (no two days are the same)
• A team player with a positive can-do attitude.
• Takes initiative.

Location / Reporting Relationship :

The position is based in Painesville, Pittsburgh, or hybrid areas and reports to the Cleveland and Pittsburgh

Branch Managers.

Last updated : 2024-05-14