Position Summary:

The Implementation Manager works with the Program Management team, client, and senior leadership to successfully lead the planning and execution of new program implementations. The Implementation Manager is responsible for managing, tracking and communication delivery initiatives. Provides the client and Program Management team with updates on project status, key milestones and identifies risks.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Primary Responsibilities:

Responsible for interactions with cross functional teams to ensure all deliverables are met. Document project progress including implementation, timelines, and project course. Effectively manage day to day operations of implementations. Standard operation procedures and workflow creation. Examine data analytics for quarterly business reviews and program trends. Onboarding of new and transition programs. Creation of business rules documents. Assist with data specifications with correlation to the CRM buildout. Present on demand data to Executive Team as requested. Establish and maintain effective working relationships with all company support departments. Provide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions.

Required Qualifications:

Bachelor’s degree and 3-5 years of prior relevant work experience High regard for service, be personable and compassionate. Possess a good understanding of the Specialty Pharmacy, HUB, Pharmaceutical industry and its integration with manufacturers and payors. Ability to work in a fast paced, ever-changing environment. Ability to provide strong leadership to cross functional teams while managing multiple projects.

Additional Knowledge & Skills:

Understanding of project management methodology, techniques, and tools. PMP certification preferred.

Professional Competencies:

Business Skills and Knowledge

• General Management

Demonstrate analytic and problem-solving skills, and understand the impact of individual

decisions on other parts of the organization and the environment.

• Financial management

Understanding of financial analysis, reimbursement techniques and strategies, and

financial outcome measures. Application of financial analysis and planning to achieve

organizational objectives.

• Human resource management

Understanding of the rights and protection of employees, effective workforce planning,

and performance management.

• Organizational dynamics and governance

An understanding of governance structures and the ability to foster trust and effectively

support governance systems and achieve organizational goals.

• Strategic planning and marketing

Setting organizational direction and strategies based on an understanding of the market

and market forces, and communicating an organization’s capabilities and strengths to

consumers.

• Information management

An understanding of how technology can be used to promote managerial and clinical

efficiency and improve health care delivery. The ability to effectively manage

information resources and plan for future needs.

• Risk management

Knowledge of liability and compliance regulation, the ability to employ strategies to

mitigate risk, avoid malpractice and plan for disasters.

• Quality improvement

Application of techniques that continually improve the quality of care provided, patient

safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment

• Health Care Systems and Organizations

Demonstrate an understanding of how the various components of the health care

system is organized and financed, and how they interact to deliver medical and health

care.

• Health Care Personnel

Understand the professional roles, responsibilities, and values of the range of health

care professionals in order to foster effective relationships and promote an optimal care

environment.

• The Patient’s Perspective

Understand the patient experience, demonstrate a commitment to patients’ rights and

responsibilities, and ensure that the organization provides a safe environment for

patients and their families.

• The Community and the Environment

Monitor trends in the local and national environment to the delivery of care,

demonstrate a familiarity with the regulations impacting health care delivery, and

understand the impact of public policy decisions on cost, quality and access to care

Communication and Relationship Management

• Relationship Management

The ability to build and maintain relationships with internal as well as external

stakeholders that are anchored in trust and where decision-making is shared.

• Communication Skills

Be able to utilize verbal, written and presentation skills to communicate an

organization’s mission, vision, values, and priorities to diverse audiences.

• Facilitation and Negotiation

The ability to move a group toward a conclusion, guiding the group collectively through

substantive discussion, compromise, and consensus.

Leadership

• Leadership Skills and Behavior

The ability to exercise appropriate leadership styles and behavior, employ critical

thinking skills, and advocate for the organization and its values in the community and

public policy arena.

• Organizational Climate and Culture

Foster a culture that values diversity, promotes teamwork, and engenders a

commitment to the purpose and values of the organization.

• Communicating Vision

Establish and communicate a compelling vision for the organization that guides strategy

formulation and direction.

• Managing Change

Be able to promote organizational development and continuous improvement, and use

systems thinking to enact change in complex organizations.

Professionalism

• Personal and Professional Accountability

Practice and advocate ethical decision-making and actions, promote patients’ rights and

responsibilities, effectively manage stress and personal resources, and act in accord with

professional roles and norms.

• Professional Development and Lifelong Learning

Participate in proactive career planning and continually update professional knowledge.

• Contributions to the Community and Profession

Mentor or coach others in the workplace, provide service to the community that

improves community health status and standards of care, and adds to the professional

body of knowledge by teaching, research, or other means.

IQVIA is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $95,000-$118,800 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.