Overview:

The Patient Access Specialist’s primary responsibility is selling the patient on the benefits of addiction treatment and smoothly guiding patients through the intake process. This is a hybrid position with preferably 3 days a week in our Middletown, CT office. Using chat and video tools, the Patient Access Specialist:

• Schedules patients with admissions counselors
• Addresses and resolves all payment option questions with help from insurance coordinators
• Tracks and collects all intake documentation
• Updates patient records with all referral and intake paperwork

Essential Responsibilities & Duties:

• Perform all key tasks of a remotely managed central intake function, with a primary focus on converting leads into patients
  • Track and manage patient leads.
  • Intake patients in a timely, efficient, and customer-focused manner. The key driver is to get patients into the treatment services that they need within 24 hours of outreach to PursueCare
  • Work with patients via in-app chatting, email, phone, and text environments.
  • Assist patients in using PursueCareRx for all pharmacy needs
  • Confirm that all required authorizations and information are secured
  • Assist patients in understanding their payment options
  • Manage scheduling of initial toxicology testing
  • Ensure patient completes registration with Patient Access before scheduling with admissions coordinator
  • Refer to partnering organizations for additional services.

• Engage and build relationships with all current partners in the defined territory in alignment with regional leadership
• Raise awareness and educate partner contacts about PursueCare 
• Communicate the benefits of PursueCare to Partners and Patients
• Understanding partner needs and offering solutions and support
• Tracking daily, weekly, monthly, and quarterly performance metrics
• Other duties as assigned.

Education & Experience:

• High school diploma or GED, Associates or Bachelors degree preferred
• Previous experience as a pharmacy technician, medical assistant, or hospital registration intake specialist required
• Outbound call center or inside sales experience preferred
• Excellent computer skills and a demonstrated comfort with technology.

Qualifications & Key Competencies:

• Comfortable making cold calls and talking to new patients and partners all day
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential patients and partners
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor.
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently.
• Excellent and thoughtful verbal and written communication skills
• Experience using an EHR/EMR (electronic health record/electronic medical record) preferred, but not required.
• Excellent organizational skills
• Excellent and thoughtful verbal and written communication skills

  Join us in our mission to provide compassionate care and support to individuals seeking addiction treatment. If you possess the key qualifications and are passionate about making a difference, we invite you to apply for this rewarding role.

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  PursueCare is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.