Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time. Job Summary Purple has been on a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products; it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diverse workforce brings better insights, solutions, and products and serves as the backbone to bettering our company. Join us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time. We're looking for passionate collaborators to help us become the foremost leader in health & wellness and have some fun along the way. If you want to be a part of an inspiring, energetic, and entrepreneurial environment, you’ve found the right place. Job Description POSITION SUMMARY The Wholesale Partner Success Specialist is responsible for timely and accurate processing of orders, developing customer relationships, and delivering superior customer experiences with every interaction to promote loyalty and retention. Understanding and advising partners of best practices and order requirements is crucial for efficient order processing. Wholesale Partner Success Specialists oversee the day-to-day ordering and shipping processes for their assigned accounts. Placing new orders, following up on existing orders and backorders, handling returns or partnering with Market Development Specialists and National Account Managers, are all functions that require a high degree of customer centricity and flexibility. Their job is to work closely with their assigned wholesale accounts and the respective account managers to ensure satisfaction with the services they receive, improve any areas of dissatisfaction with urgency and grow the relationship to establish trust. Empathy is an important characteristic for Partner Success Specialists and their goal should be to listen and remove customer pain points. This role should also be focused on identifying areas of process improvement and working within the Operations team to create solutions to customer pain points. In this role, you will… Understand the order flow process for Wholesale from order entry to production and fulfillment to identify problem areas and resolve Coordinate with buyers from assigned accounts to obtain and process purchase orders Act as a liaison between Wholesale customers and internal operations teams, including production, fulfillment, and transportation teams Execute the order inquiry process by responding to emails and phone calls from Wholesale customers regarding order changes, availability, or status. Execute pricing changes in the company ERP system in response to promotional activity Own the operational component of onboarding new accounts, including EDI integration Proactively communicate order status, delays, concerns, problems, and successes to both the customer and the Wholesale National Account Manager and Partner Success Manager Work together with IT/EDI Admin to ensure successful EDI integration. Execute the retail returns, warranties, and refunds processes with urgency Focus on continuous improvements in processes, opportunities for automation, time savings, etc. Create ad-hoc reporting on sales and operational KPIs for review by leadership and account management Ensure the integrity of account data within SalesForce; drive adoption and execution of Salesforce processes with Sales team To be successful, you’ll need… HS Diploma or equivalent plus 4 years of professional experience required Bachelor's degree in a business-related function is strongly preferred Previous experience with sales teams, sales partners or B2B customers is a huge plus Demonstrated proficiency in MS Office suite (primary Excel and PowerPoint) Prior experience using CRM or ERP tools such as Salesforce or Netsuite is a plus Excellent communication skills, both verbal and written Flexibility to work in a hybrid work environment both at home and in the office with flexible hours to meet the needs of the business Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on impact and criticality Our ideal candidate is… Passionate about the customer, operates with empathy and is focused on removing pain points. Able to effectively build relationships with internal and external stakeholders Ability to execute processes and procedures to ensure high standards of execution. Eager to learn, grow and become 1% better every day! Dedicated: to bringing a creative & curious approach to problem-solving & troubleshooting while challenging the status quo Committed to Excellence: Meticulous about detail and accuracy while working effectively in a fast-paced environment. Able to demonstrate exceptional organizational skills, with the ability to meet communicated schedules & deadlines A Problem Solver: Forward thinking with a creative and solution-oriented approach A Collaborator and Team Player: who anticipates and identifies emerging issues and works with team members to assist in the development and implementation of solutions. Able to work on diverse teams or with a diverse range of people effectively Flexible & Results Driven: Able to manage, adapt, and dynamically prioritize multiple projects with a positive attitude. Able to work under pressure and meet goals in a rapidly changing environment Open to feedback from others and commitment to ongoing performance improvement. Dedicated to the mission of Purple and passionate about your desire to improve lives If you’re still reading and you check these boxes, we can’t wait to hear from you! If you have some but not all, we encourage you to apply and tell us why you’re a great fit for our team. BENEFITS AND PERKS Medical, Dental, Vision 401(k) Match Flexible PTO Market Money Earn a Mattress Purple Swag Amazing Purple Products WHY WORK AT PURPLE? Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort. Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you. Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events. Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Purple is the leader in comfort innovation technology. Our purpose is to improve lives through innovative comfort solutions. To us, comfort means more than just great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. Join with us as we add to our team of exceptional individuals who will help us take over the world of comfort - one mattress, pillow, and cushion at a time.