Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas. Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20 years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in? Job Summary: Real Chemistry is looking for an Associate Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction. This role can be remote in the US or in any of our US offices, including New York City, Boston, Chicago, or Philadelphia. What you’ll do: Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations. Manage internal teams to ensure technical and operational excellence in all executions Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk Escalate problems and risks appropriately using sound judgement and technical knowledge Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape Understand cross-functional capabilities and motivates cross-functional teamwork Motivate teams through engaging and active management and career development practices Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations Contribute to overall client financial management and establishes and meets internal client and project revenue targets Participate in quarterly and annual strategic communications planning and business analysis Manage multiple client projects of varying sizes in a fast-paced environment Collaborate with client peers to drive solutions that respond to business and communications challenges Develop a thorough understanding of Real Chemistry’s capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success Work closely with the client and internal teams to identify organic growth opportunities Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members Look for ways to identify, develop and grow integrated business (social media/digital, content) This position is a perfect fit for you if: Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: The position may require some domestic travel for client meetings and conferences (10 percent). Bachelor’s degree in communications, marketing or a related field or equivalent experience is required (6-8 years) Must have healthcare PR experience; integrated experience preferred Thorough understanding of the ever-changing digital landscape Exceptional project management skills: demonstrated ability to work under pressure to meet deadlines, prioritize and manage detailed budgets Excellent business communication skills Informal/formal presentation and writing skills; including presenting to clients Skilled in data communication Can explain complex technical terms, clinical trials, and studies pertaining to the brand Able to develop final documents and presentations and guide strategy for junior staff Able to communicate critical information to management and the client Proven ability to develop and maintain strong and productive client relationships Able to develop solutions to client needs and problems: Collaborates with internal partners to strategize ideas Researches the market to identify trends and data to support ideas Understands program objectives and strategies Ability to direct and synthesize research for new business Have a professional presence, perform with a sense of urgency and with a profound client service orientation High energy, able to effectively operate in fast-paced, growing and evolving environment Pay Range: $90,000 - $115,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: https://www.realchemistry.com/ Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. Real Chemistry is comprised of people who love what they do and show up every day to transform healthcare from what it is to what it should be. Our core values –Best Together, Accountability with an I, Impact Obsessed, Evolve, Always, and Excellence expected—guide us as we help our clients, patients, and providers. We push the envelope, collaborate like crazy and always stay one step ahead of where the world is headed. We believe with great people and great purpose, anything is possible.