Work at Purchasing Power

Position: Manager, Bankruptcy & 3rd Party Servicing

Location:Atlanta/Hybrid work model

Who Are We:Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity:The Manager, Bankruptcy & 3^rd Party Servicing will manage the Bankruptcy team and 3^rd party collection vendors to ensure compliance with FDCPA, collection regulatory/legal requirements and company policies. Also, the manager will drive process improvement within Account Recovery, while working on special projects per business needs.

What You Will Do:

• Manage the performance of the Bankruptcy Team
• Interview, hire and train employees which includes establishing, building, and monitoring SLAs for the Bankruptcy team
• Ability to facilitate discussions between the business and 3^rd party vendors
• Establish, maintain, and deliver a training curriculum for new hires and existing employeeswithin the team
• Help manage 1^stand 3rd party vendor relationships that support Account Recovery’s efforts
• Assist with the Debt Selling, Third Party Agencies, and Charge-Off processes
• Develop and maintain standardized reporting and analysis that will identify gaps and allow leadership to act on findings and recommendations
• Partner with cross-functional teams, internal and external partners, and others in driving customer experience and account recovery improvements
• Document detailed business analysis, problem/issues, opportunities, and recommended solutions for business
• Take on any additional projects or tasks assigned by leadership
• Drive process improvement across the different areas within the Account Recovery department

The Experience You Will Bring:

• Bachelor’s degree in a general area of study or 10 years of relevant experience may be considered in lieu of a degree
• 3 years of management experience in Financial Servicing/Collections/Call Center environments
• 3 years of consumer bankruptcy servicing experience
• 3 years of paralegal experience
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with cost benefit analysis
• Experience with process mapping and modeling
• Working knowledge of the FDCPA, TCPA, and UDAAP in a day-to-day setting
• Working knowledge of all Bankruptcy laws and industry standard operating procedures and best practices
• Strong communication and presentation skills to effectively present information and respond to questions from managers, co-workers, clients, and customers
• Ability to work in a fast-paced environment while handling multiple responsibilities

Your Well Being:

• Hybrid work model (Onsite/Offsite)
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement Plan
• Flexible PTO
• Career Development
• Employee Purchase Program

What We Stand For:

• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
• We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
• We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.