Description

MISSION

To ensure the overall success and performance of the store, measured by achievement of specific financial goals and objectives while creating an environment of quality work, teamwork and high morale to ensure a positive customer experience.

ESSENTIAL DUTIES

• Manage workflow of service department, both inside tire techs and outside service techs
• Manage workflow of alignment techs and mechanics (store specific)
• Create weekly “on call” schedule for outside service techs
• Receive recaps
• Assist with monthly inventory
• Assist with customer sales
• Provide continual training to tire technicians and outside service techs
• Conduct daily inspections of equipment
• Foster a good working relationship with parts vendors
• Comparing daily sales and service sales to objectives
• Reviewing invoices daily
• Following pricing policies which will provide satisfactory gross margins.
• Monitoring sales activities to ensure customers receive satisfactory service and quality goods
• Assigning both recurring and randomly occurring tasks to store employees for completion
• Enforcing safety, health, and security rules and following all company-issued policies/procedures
• Maintaining a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public.
• Scheduling employees’ shifts and approving timecards weekly
• Recruiting and hiring qualified employees. Conducting ongoing training of all store personnel and developing employees for advancement within the company.
• Making bank deposits at the end of each day
• Cleaning, restocking, and updating store displays daily.
• Submitting p-card statements to the accounts payable department weekly
• Conducting monthly safety meetings with store employees and submitting signed attendance sheets to the corporate office
• Maintaining proper telephone answering techniques
• Soliciting new accounts
• Protecting company assets (inventory, cash accounts, receivables, equipment and real estate).
• Completing other miscellaneous tasks assigned by regional managers, the corporate office, and company executives
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Job-Specific Experience: 6-10 years
• Management Experience: 6-10 years
• Driver’s License Required: Yes

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• Tire & Automotive Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Economics and Accounting — Knowledge of economic and accounting principles and practices, and the analysis and reporting of financial data.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Tools & Technology KSA’s:

• Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)
• Typing – Ability to type at 55 wpm
• Calculator – Efficient skill with a calculator
• Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Communication KSA’s:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.