Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education : High School
• Minimum Job-Specific Experience : 3-5 years
• Management Experience : N / A
• Driver’s License Required : Yes
• Other Job-Specific Licenses or Certifications Required : Tire Industry Association CTS certification, vendor-provided training, DOT medical clearance, MSHA training (where applicable)

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s :

• Tire Industry Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Customer Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mechanical Knowledge of automotive vehicles and tools, including their repair, and maintenance.

Communication KSA’s :

• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Last updated : 2024-04-27