Do you want to be a part of a workplace that values personal initiative and the impact of dedication on professional growth?

As the Tier 1 Technology Consultant, you will be responsible for supplying customers with information on computer hardware, translating its effective use, explaining technical details, and ensuring a smooth purchase and delivery process. Do you want to be the bridge between customers and advanced technology solutions? If yes, please read on.

Are you…

An excellent communicator? You possess excellent communication skills and strong interpersonal abilities who conveys technical information clearly to customers, team members, and other departments.

Customer-centric? You have an unwavering commitment to customer satisfaction and the ability to address inquiries and concerns with professionalism and efficiency.

A creative problem-solver? You excel in creative problem-solving, able to make informed and innovative decisions within given parameters and take ownership of challenges.

ESSENTIAL DUTIES MAY INCLUDE:

30 days and ongoing:

• Learns Puget Systems’ services, processes, procedures, and purpose as well as its customers and its position in the industry and attends new hire orientation and engages with meet-and-greets with all departments.
• Completes prerequisite training for new hires through the Learning Management System (LMS), has a basic understanding of our proprietary Order Interface, acquires skills in phone etiquette, and gains proficiency in scheduling Zoom or virtual meetings.
• Learns to process various orders including purchase orders, credit card, check, and ACH or WIRE payment orders, learns to generate and review quotes.
• By 30 days, has acquired a baseline understanding of the role and has shadowed each consultant to learn tips and tricks from each team member.
• By 45 days, completes new hire training.
• By 60 days, demonstrates independence and reviews are no longer required.

3 months and ongoing:

• Handles and processes various order types (i.e. build orders, tax-exempt orders, vendor portal orders, freight orders, etc.) and acquires knowledge of various shipping processes.
• Develops expertise in creating HubSpot templates and snippets, merging HubSpot contacts, advancing deals through deal stages, and managing email requests and inquiries for quotes from unregistered customers.
• Learns to merge Dialpad contacts and is proficient in logging calls.
• Shows advanced understanding of our Order Interface.
• Gains understanding of the net terms onboarding process and supports customers for in-person pick-ups.

6-12 months and ongoing:

• Provides backup support to fellow consultants and participates in consultant meetings to address change requests, discuss sales goals, and engage in conversations about trending topics.
• Contributes to monthly team meetings, participating in the review of Standard Operating Procedures (SOPs) and engaging in discussions about additions or removals.
• Initiates and leads special projects, moves deals through deal stages, and is proficient in processing orders.
• Utilizes sequences in HubSpot for effective communication, conducts reviews of call logs and order details, and conducts customer follow-ups within a day and notes are properly updated.

EDUCATION, SKILLS & EXPERIENCE:

• High school diploma or equivalent required
• Highly organized and detail oriented required
• Familiarity with latest technology and trends required
• Strong written and verbal communication skills required
• 1 years of customer service experience preferred
• CRM experience (particularly with HubSpot) preferred
• Calm demeanor and patient in high-pressure environments preferred
• Willing and able to learn new skills preferred
• Familiar with standard shipping methods via UPS and FedEx as well as freight shipping a plus
• Bilingual (Spanish, French, etc.) a plus

COMPENSATION & COMPANY BENEFITS INCLUDE:

Working hours - 8 hours / weekday between 7:00 am- 5:00 pm

The compensation range is $21.00 - $26.00 (hourly), based on skillset and experience level

Medical, Dental, and Vision offered and covered at 75% by Puget Systems for the Employee’s coverage / PTO and Sick Time (2 weeks PTO to start, 1 day / year until 4 weeks) / 8 days Paid Holidays / 3 weeks Paid Parental Leave / up to 2 weeks per year Paid Medical Hardship Leave / 4% match on 401(k) / Volunteer Matching Program / Wellness Reimbursement Program / Company-sponsored financial counseling

WHO WE ARE:

Puget Systems, founded by Jon Bach in December of 2000, boasts over 60 employees and operates in Auburn, WA, with a substantial portion of the workforce enjoying a hybrid home/office schedule. Maintaining a positive and energetic atmosphere, Puget Systems is dedicated to enabling the work of its clients and delivering an unparalleled customer experience. As a family-friendly company, the focus is on empowering employees and providing the necessary tools for success. Specializing in designing and manufacturing solution-specific, highly reliable workstations and servers for content creation, engineering, and scientific computing, Puget Systems is a recognized leader in the industry known for its reputation and innovation. Puget Systems is recognized as America's top custom computer builder. We are an experience-first company and our work environment is very laid-back, fostering strong camaraderie and support among team members who collaborate seamlessly.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Hourly pay
• Yearly bonus

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Auburn, WA 98001: Relocate before starting work (Required)

Work Location: Hybrid remote in Auburn, WA 98001