• Position Summary: The Case Aide/Parent Aide employee supports the Case Planners who works directly with families in the assessment of housing, educational, employment, consumer education, budgeting, health and child care needs.

Major Duties:

• Develop strategies with clients to achieve concrete needs.
• Identify providers/resources and demonstrate knowledge of services in the community and of government programs.
• Advocate and be an interpreter on clients behalf. Escort clients in need of advocacy.
• Conduct home visits and telephone inquiries on newly assigned cases or cases where families have failed to respond to case planners outreach.
• Participate in staff meetings, case conferences, follow up meetings and trainings.
• Provide up-dates to case planners on the status of the service plan.
• Perform basic administrative tasks related to caseloads activities, such as statistics and recordings.
• Keep records accurately.
• Document services, progress and barriers in a clear manner.
• Assis in securing school and medical reports on cases where case planners efforts have been unsuccessful.
• Ability to recognize and report risk indicators that might compromise childrens safety.
• Assist with the supervision of children while at the program.
• Perform other tasks as needed.

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and color vision.
• Work Environment: While performing the duties of this job, the employee is not exposed to weather conditions. The noise level is usually moderate.

Qualifications:

• Associates degree preferred, Bachelors degree a plus.
• Bilingual in English/Spanish or French.
• Ability to community with clients based on their capacity, cultural background and/or sexual orientation.
• Knowledge of Connections database a plus.

Competence Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong oral and written communication skills are required.
• Ability to understand sensitive information and maintain confidentiality
• Strong interpersonal and communication skills at all levels of the organization

• Strong critical thinking, complex problem solving skills
• Highly organized, detail oriented and able to manage multiple tasks simultaneously
• Proficient computer knowledge, including word processing and database software