ESSENTIAL FUNCTIONS:

• Serve as initial contact and key data entry clerk for Players Club database information
• Identify and gather information on valuable guests through observation, analysis, personal contact and service
• Develop guest loyalty, relationships and direct marketing programs
• Provide services to response to guest requirements
• Conduct informal surveys and queries

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 21 years of age or older
• Basic knowledge of departmental policies and procedures
• Good knowledge of casino layout and Gold Dust Club rules and regulations
• Ability to handle a variety of customer requests and personalities; Must be people oriented.
• Good verbal and written communication skills
• Skill in using computer and program (SMART System Club Menu)
• Basic math skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Some experience in providing customer service
• Basic computer experience preferred
• Good communication skills required

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Office/casino setting; Shift work; Required to work weekends, holidays, and overtime
• Standing/Walking-100% for up to 4 hours at a time
• Exposure to cigarette smoke and noise
• Some light lifting and carrying required