JOB PURPOSE: Provide a safe and secure environment for guests and team members as well as safeguarding assets of the Casinos and Hilton Hotel by acting as a communication point for emergency and non-emergency calls in designated areas within Pueblo of Pojoaque properties.

ESSENTIAL FUNCTIONS:

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Acts as an Ambassador for the organization
• Provides excellent Guest Services by resolving issues, walking guests/team members to their desired destinations, providing needed information in a kind and courteous manner and providing assistance with finding cars and other lost items and/or other needed guest services
• Operates Security communication equipment and maintains daily shift and radio logs
• Prepares incident/accident reports as required
• Receives, secures and processes lost and found property
• Responds to calls for assistance, hazardous material incidents, and natural disasters
• Follows and enforces set procedures for bomb threats, fires, evacuations and armed robberies
• Liaison between Security and other Law Enforcement Agencies
• Other duties as assigned

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Ability to communicate effectively, both orally and in writing, and prepare incident reports.
• Ability to analyze situations and take quick, effective, and reasonable courses of action with regard to surrounding hazards and circumstances
• Ability to handle a variety of customer requests and personalities
• Excellent interpersonal communication skills
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Outstanding organizational and multitasking abilities
• Excellent customer service skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School diploma or GED
• Must be at least 19 and over years old
• Demonstrated stable work history
• Must have a valid driver’s license with no DWI’s in the last five years, and no more than two major offenses
• Prior experience in casino industry, security, law enforcement, and/or military preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Primarily Dispatch setting; On 24-hour emergency call; Shift work; Required to work weekends, holidays, and overtime
• Walking, 10%; Sitting, 80%
• May be subject to cigarette smoke, and noise
• May be exposed to pain, suffering, and mental anguish under emergency conditions