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Summary/Objective
The Service Supervisor position will coordinate the service program for the Farley, IA location. This includes the supervision of the service team, coordination of service and repair work for Puck and customer owned equipment, documentation and reporting needs for all assigned duties and any physical product returned on RMAs that are sent in for evaluation. The Service Supervisor will also maintain the inventory in Farley, and do shipping and receiving for Service and customer support.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Non-Essential Functions
Competencies
Supervisory Responsibility
This position manages all employees of the service shop department and is responsible for the performance management and hiring of the employees within the department as well as maintaining an organized and safe work environment while facilitating continuous improvement.
Work Environment
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Primary daily duties are roughly 70% computer and administrative work with 30% being all other duties.
While performing the duties of this job, the employee is regularly required to talk and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days of work are Monday through Friday. Hours of work are:
Day shift begins no later than 8:00 a.m. and runs until 5:00 p.m., 40 hours per week.
Opportunities to work extended hours and on the weekend, work may be optional or required as job duties demand.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education and Experience
Preferred Education and Experience
Equal Employment Opportunities (EEO)
Puck provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Puck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Puck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Puck’s team members to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full Time
Durable Manufacturing
$62k-82k (estimate)
03/17/2024
04/26/2024
puck.com
MANNING, IA
50 - 100
1979
BEN PUCK
<$5M
Durable Manufacturing
At Puck Enterprises, we design and manufacture industry-leading fluid transfer systems and products that have applications in a variety of industries. Our commitment to innovation is matched only by our dedication to exceeding the needs of our customers.
The job skills required for Service Supervisor include Problem Solving, Leadership, Promotion, Logistics, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
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Document task completion through daily service reports.
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Create and maintain environmental service staff schedule.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
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Deliver fast, effective resolutions.
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Step 3: View the best colleges and universities for Service Supervisor.