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IT Customer Tech Support Project Manager
Publix Lakeland, FL
$107k-133k (estimate)
Full Time 1 Month Ago
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Publix is Hiring an IT Customer Tech Support Project Manager Near Lakeland, FL

Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100 associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000 internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

The Publix Technology Services (PTS) Project Manager contributes to the successful delivery of hardware and configurable systems to support infrastructure projects for Publix Technology (PT) in the Retail and Corporate environment with a responsibility to:

  • Partner with PTS leadership and business area associates to identify, plan, and monitor the delivery and support efforts of their teams
  • Partner with project leaders and team members to develop and manage the project plan, including scope, timeline, and budget
  • Evaluate, adjust, and share project information to support good decision-making and accurate reporting of status, schedule, and budget
  • Ensure all appropriate areas are represented (PT, business areas, vendors, etc.) and that effective relationships are developed and maintained
  • Facilitate adherence to processes that enable project delivery (e.g., information protection, hardware/software procurement, access, supplemental contracting)
  • Assist in identifying, examining, and reporting risks and issues
  • Perform project maintenance and reporting tasks, including SAP, BW reporting, Splunk, SQL reporting, but not limited to other associated applications
  • Manage day-to-day activities of service providers to include the facilitation of weekly meetings, creating and publishing performance metrics and actionable items to support the associated equipment category
  • Act as the second level escalation point for assigned service providers pertaining to issues or extended outages
  • Create, analyze, and provide relevant metric information to support operational decision making to the various PT teams

Required Qualifications

  • Associate’s degree in computer science, information science, communications; or other analytical discipline (or equivalent experience)
  • 5 years’ experience in the IT Industry in an analytical role, with responsibility for planning and executing projects
  • Knowledge of systems development and project management methodologies; and how they are employed to successfully deliver
  • Competency in determining priority and managing time and quality in the execution of multiple concurrent projects and assignments
  • Intermediate proficiency in Microsoft SharePoint, Microsoft Teams, Microsoft Office, Microsoft Excel
  • Ability to work a variable work schedule as needed including nights, holidays, weekends, and extended hours to meet deadlines

Preferred Qualifications

  • Experience leveraging software tools designed to plan, execute, and monitor projects, e.g., Microsoft Project or similar applications
  • Experience with SAP to include the call and inventory management modules
  • PMI/PMP certifications

Benefits

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

Job Summary

JOB TYPE

Full Time

SALARY

$107k-133k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

03/28/2024

WEBSITE

publixltd.com

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