Job Description

About this Role

Our company is looking for a Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role of the CSM is to partner with the sales team to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs.

Responsibilities

Drive Results:

• Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities

Client Relationship Management:

• Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
• Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
• Manage escalations as a top and strategic priority
• Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables

Sales Support & Media Strategy Development

• Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
• Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
• Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
• High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Campaign Execution & Operations

• Manage asset collection with Client
• Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
• Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
• Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments 
• Review and finalize campaign completion reports

Other:

• Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others

Requirements / Skills

• BA/BS degree or equivalent
• 5 years of account management, client success, ad operations, analytics and/or sales experience
• Excellent interpersonal communication skills
• Solution oriented mindset / Analytical thinker
• Technical aptitude and the ability to pick up new technology quickly
• Efficient time management skills – able to sustain timeline management and campaign deliverables 
• Strong organizational skills
• Proven thought leader in strategic planning and operational efficiencies 
• Ability to work under pressure and adapt quickly to adverse situations
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry 
• Experience in with planning/CRM platforms (Preferably Salesforce, Placements.Io)
• Problem-solver with investigative skills

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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