Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Responsibilities

Client Success Associate - Education 

Client Success Associates are integral members of PCG’s Northwest Region

*** This is a Remote position. Candidates located in the Mountain Standard Time Zone will be given preference. ***

The specific focus of this role will be supporting web-based case management software, primarily for Special Education.

Client Success Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be accomplished through direct client interaction, as well as collaboration with internal teams. This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Associates and their functional area counterparts across operations and technology.

Responsibilities: 

• Builds relationships with users and school districts to understand problems and positions PCG to help solve them.
• Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction through regular client surveys.
• Serves as primary point of contact for inquiries from PCG clients and system users, addressing 90% or more inquiries at the first point of contact.
• Assists clients with ongoing data or system maintenance.
• Collaborates directly with the Northwest team, maintaining positive relationships.
• Prepares and delivers online and in-person training sessions, sales demonstrations, and other presentations to a wide variety of clients and stakeholders.
• Captures, monitors and analyzes data and makes smart recommendations to help inform future training topics and frequency.
• Performs data file import processes, system configurations, and application testing in accordance with established procedures.
• Identifies gaps or improvements to existing processes, procedures, support materials, etc. and actively takes steps to continuously improves them.
• Continuously seeks opportunities to improve performance, help others, and grow.
• Other relevant duties as assigned. 

Qualifications

Public Consulting Group is a fast paced, energetic environment with dedicated professionals who are passionate and committed to the core values of the organization. Successful candidates must be willing to operate in both a team situation and autonomously with minimal supervision. They must possess strong skills in the areas of interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral and written communication.

Required Education and Experience 

• Bachelor’s Degree or equivalent experience. 
• Proven success at client relationship building.

Required Skills

• Effective communication skills (presentation, facilitation, and written).
• Collaboration skills (with peers, staff, and leadership).
• Ability to be decisive, consistent, transparent, and open to feedback.
• Highly organized and skilled at prioritization. 
• Strong analytical, interpersonal, organizational, research, time management, problem-solving skills.
• Use problem solving approaches to improve upon current processes.
• Good judgment in prioritizing and completing tasks, and in seeking guidance when needed.
• Willingness to contribute in a team environment.

*** This is a Remote position. Candidates located in the Mountain Standard Time Zone will be given preference. ***

Remote Work Statement

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

• be available during your set working hours
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

#REMOTE

#LI-REMOTE

#LI

#EDU

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000 - $75,000. In addition, PCG provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.