Primary Objective of Position: The Systems Administrator is responsible for administering system maintenance and configuration based on work direction given by senior level team members. They act as a technical owner on the respective systems they are assigned. They are responsible for operation and maintenance of existing systems and/or infrastructure. They collaborate with users and technical teams to support incident resolution, systems monitoring, and problem analysis. They assist in deployment of system changes and assist senior team members with projects or systems.
Key Areas of ResponsibilityOperational Support – Install, modify, document, and maintain system configuration and changes. Analyze system requirements and performance to optimize systems configuration for stability. Develop scripts and automate routine tasks.Problem Management – Investigate and resolve problems involving complex systems. Provide problem identification for production incidents. Identify and implement solutions to production incidents. Identify and resolve production alerts. Provide support for systems testing and validation activities. Contribute to problem reviews.User Support – Provide contextual and technical information to users. Assist users in identifying difficult technical problems and devising solutions. Advise users on available approved technologies. Translate user requirements into technical solutions.Communications – Clearly and concisely communicate operational status whenever requested. Actively participate in status meetings. Prepare written status reports and responses to customer inquiries. Participate in meetings/communications with vendor partners.Other duties as assigned based on business needCritical Competencies
Demonstrated strong business and technical acumen and aptitude.Basic knowledge of one or more core technologies (e.g. Telephony, Network, Software, OS platforms).Detail oriented, with ability to demonstrate strong adherence to procedure and protocol for operational support service tracking/ticketing.Education & Experience
Bachelor’s degree in Technology, Science, Business or related field, or 2 years of experience equivalent to the position.Strong communication skills, effective with varying organizational levels and skill setsStrong relationship management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business resultsThis position may require travel to other Winnebago locations.