Job Summary: 

The Patient Coordinator will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Patient Coordinator represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.

Responsibilities:

• Manage front desk, greet clients, and manage office supplies.
• Implement a screening and triage process to assist potential clients in determining the necessary services.
• Answering, returning, scheduling client calls.
• The ability to add, update, edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.
• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
• Perform other duties as assigned.

Requirements:

• High school diploma or GED required.
• 2 years of experience in front office work.
• Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills and phone etiquette.
• Ability to maintain confidential records.

Preferred Qualifications:

• Bilingual (preferred, but not required)

Pay range:

$18.00 - $22.00