PSCI has a Telecom Project Manager contract role for our client Delaware Dept of Technology and Information (DTI). This role is primarily hybrid but will require some onsite meetings in Dover from time to time.

We are seeking an experienced Senior Project Management Specialist 2 to lead the migration of our enterprise voice system from an on-premise Cisco Unified Communications Manager platform to a Cisco WebEx Cloud calling platform.
The successful candidate will oversee the migration of approximately 15,000 enterprise voice users across various agencies in the State of Delaware. The project will be broken down by agency and a phase approach to ensure a smooth and efficient transition. Customers will be migrated in a phased approach dedicated instance (DI) and then eventually to a full tenant utilizing Webex soft phones.
Responsibilities:
Develop and maintain a comprehensive project plan, including timelines, milestones, and resource allocation.
Coordinate with various stakeholders, including internal teams, vendors, and agency representatives, to ensure project objectives are met.
Identify and mitigate project risks and issues, and develop contingency plans as needed.
Oversee the migration process, including user training, testing, and cutover activities.
Provide regular project status updates to senior management and stakeholders.
Ensure the project adheres to industry best practices and complies with relevant regulations and standards.
Continuously evaluate and optimize project processes to improve efficiency and effectiveness.
Required Skills and Qualifications:
Minimum of 8 years of project management experience, with at least 5 years in managing large-scale enterprise voice or unified communications projects.
Strong understanding of Cisco Unified Communications Manager and Cisco Webex Cloud calling platforms.
Proven experience in leading successful migrations from on-premise to cloud-based systems.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Proficient in project management tools such as Microsoft Project, Jira, Planview, or similar.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Preferred Skills and Qualifications:
Knowledge of ITIL (Information Technology Infrastructure Library) practices is a plus.
PMP (Project Management Professional) certification or equivalent.
Basic understanding of Cisco Contact Center Express (UCCX), Cisco Unity Voicemail and Network/TCP-IP communications for enterprise Voice
General knowledge of Webex software based "Soft Phones
General knowledge/familiarity of Ray Baum's Act e911 and provisioning and ties to Cisco Emergency Responder (CER) with Redsky E911 application for E911 tracking purposes
Cisco CCNA or CCNP certification a plus
Experience working within Service Now ticketing system a plus