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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We’re looking for a Customer Relations Supervisor to oversee the Customer Relations Center (CRC) in driving the operational strategy of the customer relations experience. The Customer Relations Supervisor will focus on enhancing the resolution of customer issues over the phone and by email, ensuring the CRC turnaround times are met within timelines of our service level agreements. The Customer Care Supervisor must also be equipped to guide their team of Customer Relations Representatives by providing mentorship, training and direction. The right candidate will have a blend of experience across operations, customer service, and leading with a hands on approach and data-driven mindset.
You’ll report to the PSA Customer Relations Manager and work in-office at our Santa Ana, CA office headquarters.
What You'll Do:
Who You Are:
Salary Range: The salary range for this position is $57,920 - $94,035. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:
Full Time
Business Services
$51k-66k (estimate)
06/09/2022
07/09/2024
psa.com
ROMEOVILLE, IL
50 - 100
1988
Private
JAMES CYZE
$10M - $50M
Business Services
PSA is a manufacturer and distributor of holistic cards for marketing solutions.
The job skills required for Customer Relations Supervisor include Customer Service, Written Communication, Futures, Teamwork, Integrity, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Supervisor positions, which can be used as a reference in future career path planning. As a Customer Relations Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Supervisor. You can explore the career advancement for a Customer Relations Supervisor below and select your interested title to get hiring information.