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Job Summary :
Primary partner contact for support through email, chat, and phone. Proficient in JIRA for efficient ticket management within SLAs.
Emphasizes clear communication, technical troubleshooting, and escalation of complex issues. Adherence to SLAs ensures high partner satisfaction.
Meticulous documentation supports knowledge sharing. Stays updated on industry trends for continuous improvement.
Essential Functions : Duties and Responsibilities :
Required Skills / Abilities :
Take initiative to identify areas for improvement and implement solutions proactively.
Education and Experience :
Experience : Minimum 5 years of combined experience in customer support and technical support roles, preferably within the Fintech or financial services industry.
Physical Requirements :
Affirmative Action / EEO Statement :
The employment policy of Edenred is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program.
No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and / or veteran status, creed, citizenship status, age, marital status and / or any other Federal, State or Local legally protected classes.
Edenred is committed to providing reasonable accommodation to individuals with disabilities.
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Full Time
Business Services
$88k-118k (estimate)
03/27/2024
03/29/2024
prowebce.com
MALAKOFF, ILE-DE-FRANCE
200 - 500
2000
VIANNEY DU PARC
$200M - $500M
Business Services
The job skills required for Partner Support Specialist include Technical Support, Written Communication, Customer Support, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Partner Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Partner Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Partner Support Specialist positions, which can be used as a reference in future career path planning. As a Partner Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Partner Support Specialist. You can explore the career advancement for a Partner Support Specialist below and select your interested title to get hiring information.