Description

Concierge Job Description

Job Title: Concierge

Reports to: Executive Director

FLSA Status: Non-Exempt

Position Summary

As a Concierge , you will serve as a courteous and professional first point of contact for visitors and those calling the community while supporting the team in optimizing each resident’s well-being and overall experience.

Essential Duties and Responsibilities include the following:

• Answer incoming telephone calls
• Greet visitors as they enter the community
• Assist in the maintenance of files
• Schedule car and bus for resident use
• Schedule salon appointments
• Prepare maintenance work orders and ensure prompt delivery
• Answer residents’ requests for sundry items and ensure prompt delivery and accurate accounting of items purchased by residents
• Maintain supply of greeting cards and stamps for resident use. Ensure accurate accounting of all items purchased by residents
• Locate staff to perform valet service for residents as needed
• Monitor security cameras as first-responder to resident’s Emergency Response System
• Perform other tasts as assigned

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Requirements

Education

High school diploma or general education degree (GED)

Skills/Experience

• Ability to clearly communicate with residents, employees, resident families and visitors in English.
• Ability to effectively response to questions from employees, managers, clients, customers and the general public.
• Ability to identify problems and use problem-solving and conflict resolution skills.
• Must possess general computer skills and be familiar with Microsoft Office Applications in order to set up, product and update forms.
• Must possess a general appreciation of seniors and an unerstanding of the aging process, as well as be aware of its challenges.
• Professional appearance at all times, must be friendly and interact well with other individuals.

Travel

Travel is not required.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

EEO/AA