Description

The Program Director position is accountable for the outcomes of specified Service Line programs to ensure efficient, high quality, coordinated, and patient-focused care across all settings. The position builds relationships resulting in compassionate care and committed teams across the delivery system and with all stakeholders. Work is completed with a thorough understanding of and commitment to the Providence Core Values and Leadership Model. This position will be an integral part of the Health Care Delivery Network team and will actively collaborate with other PHS Divisions/Teams to achieve desired outcomes for the whole organization. In collaboration with the Executive Director of Service Lines, this Service Line position will make decisions affecting strategy, implementation and management of resources. In partnership with physician leaders, this position will be accountable for development and execution of the strategy and oversight of performance.

This position has oversight & leadership for the largest ‘service area’ Orthopedics & Sports Medicine (O&SM) program in all of Providence (4th largest health care system in US). Spokane has the largest orthopedic trauma program of the 51 hospitals in Providence located at Sacred Heart Medical Center (Level II Trauma Center with Level I orthopedic care) and one of the largest total joint replacement programs between Sacred Heart Medical Center & Holy Family Hospital. The Spokane Providence Medical Group has the largest employed orthopedics & sports medicine practice in Providence with 17 fellowship trained physicians (13 orthopedic surgeons & 4 primary care sports medicine physicians) and covers all orthopedic specialties. This position leads one of the largest integrated sports medicine programs in all of Providence to include contractual MD relationships with local high schools, the Community Colleges of Spokane, the Spokane Indians, Whitworth College, and Gonzaga Athletics.

Essential Functions

• Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

• Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information.

• Demonstrates service excellence and positive interpersonal relations in working with others, including patients/families/members, employees, managers, medical staff, volunteers and community members, so that productivity and positive relations are maximized.

• Provide leadership for strategic planning, clinical excellence, fiscal accountability, patient satisfaction, operational effectiveness and positive relationships with other departments, members of the medical staff, physician practices and all stakeholders within the scope and span of control.

• Partner with employed and independent medical staff to ensure the presence of an on-going quality improvement program by providing leadership for patient safety, quality improvement, service excellence, physician satisfaction and program growth and development.

• Develop and maintain productive working relationships with all key constituencies inside and outside of the organization.

• Collaborate with Providence physicians and other aligned physicians to develop systems of care to meet the service lines needs in the region.

• Engage physician leadership in the planning, development, implementation and monitoring of program goals and objectives across the integrated system and with key physician groups in the market.

• Develops measurements to track and report processes and outcomes. Ability to serve as an advocate for continuous quality improvement and to lead and direct teams to accelerate change toward ever-improving quality and operational performance.

• Enhances professional growth and development through literature reviews, seminars, conferences, etc., as they pertain to Total Joint Replacement. Shares learning with others.

• Create and engage high performing teams around key initiatives without direct-line authority for staff. Gains trust and builds strong relationships across the continuum of responsibility and authority.

• Establish priorities for program marketing development and outreach designed to support growth.

• Works collaboratively with practices to help develop and implement services and programs that offer new innovative ways to deliver care that meets Triple Aim strategies and progresses clinical transformation initiatives.

• Maintain connective experience of care across continuum

• Harness and leverage resources to support the growth strategy.

• Engage physician leaders and other key stakeholders in programmatic operations.

Qualifications

• Bachelor's degree in healthcare, nursing, or related field.

• 7 years of progressively responsible experience in health care operations in a multi-facility health system directing program operations.

• 5 years experience in a team leadership role.

• 7 years experience working independently, with minimal supervision.

• 10 or more year experience in conflict resolution.

• 10 or more years experience working as part of an interdisciplinary care team.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence has been serving the Inland Northwest since 1886 when Mother Joseph and the Sisters of Providence founded Sacred Heart Medical Center. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In eastern Washington, Providence provides care throughout Spokane, Stevens and Walla Walla counties.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 257765
Company: Providence Jobs
Job Category: Project Management
Job Function: Project/Product Management
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 3041 CLINICAL PROGRAM SERVICES WA SHMC SPOKANE
Address: WA Spokane 20 W 9th Ave
Work Location: Mother Gamelin Ctr-Spokane
Pay Range: $53.15 - $85.55
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.