JOB TITLE: COMMUNITY MANAGER - Lease Up/New Construction

REPORTS TO: Portfolio Manager

SUPERVISES: All on-site staff at the community to which they are assigned.

GENERAL DUTIES:

• To keep the Portfolio Manager informed regarding the financial and physical condition of the assigned community.
• To supervise the activities of the on-site staff toward a shared goal of producing the highest possible net operating income while providing the best possible service.
• To ensure the Owner’s/Investor’s objectives are realized within the approved scope of authority.
• To communicate both the Owner’s/Investor’s and Management’s polices to the on-site staff in a clear and concise manner so that the on-site staff has adequate guidelines by which to work.
• To be knowledgeable about the community’s economic and physical condition to ensure that the property is maintained in a manner consistent with the Owner’s /Investor’s objectives.
• To be experienced in overseeing and managing all aspects of unit renovations- scheduling, vendors coordination, budgeting, inspections

PRIMARY RESPONSIBILITIES:

• Lead team members in leasing the community to full occupancy, while meeting income and leasing goals.
• To maximize income collections while controlling expenses as outlined in the approved Business Plan.
• Implement effective cost control and income collection programs consistent with Provence Real Estate policy, in order to achieve the highest possible operating profit.
• Establish and implement rental rate increases and enforce collection procedures consistent with established policy and procedures. Monitor bad debt write offs. Review with the Portfolio Managers plans to implement rent increases.
• Approve community expenditures to ensure compliance with an approved Business Plan.
• Review monthly accounting reports with Portfolio Manager, discuss and document discrepancies. Review monthly operating statements and compare with annual budget and implement plans of action to optimize site profitability.
• Prepare the annual budget and business plan for review with the Portfolio Manager.
• Coordinate the daily activities of the service department to ensure proper response to service request, preparation of market ready vacancies and the overall quality of the community appearance.
• Perform and document interior and exterior physical inspections as required by the Portfolio Manager, insurance company, or financial institution.
• Coordinate and monitor preventative maintenance schedules.
• Keep the Portfolio Manager informed of any and all deferred maintenance. Items concerning health and safety issues are to be reported immediately to the Portfolio Manager with a plan of corrective action.
• Maintain, in accordance with Provence Real Estate procedures, an organized system for accurate record keeping including resident files, marketing information, service records, purchasing, inspections, general correspondence and budget information.
• Maintain, in accordance with Provence Real Estate procedures, a secure and accurate procedure for key control.
• Monitor all federal, state, county and city agencies and notify the Portfolio Manager of any ordinances effecting the community or neighborhood.
• Keep the Portfolio Manager informed regarding resident relations, correspondences and calls concerning resident issues.
• Schedule site personnel to appropriately prepare for off-hours emergencies.
• Ensure all company members strictly adhere to Fair Housing Laws and Occupancy Guidelines Prepare market survey reports and ensure accuracy. Make certain that communities listed are comparable to the subject community.
• Establish rental rates for prospective and current residents.
• Prepare marketing plans and resident profiles as requested by the Portfolio Manager.
• Develop and monitor resident selection criteria in accordance with federal and state regulations and Provence Real Estate policy and procedures.
• Maintain the highest physical and economic occupancy at all times. Lease vacancies and apartments on notice, professionally and as quickly as possible to reduce vacancy loss.
• Develop advertisements for use in newspapers, apartment guides, etc., for review by the Portfolio Manager.
• Develop and implement an effective resident retention program.
• Communicate the training needs of your on-site personnel to your Portfolio Manager.
• Continually train and develop the on-site personnel in all facets of community management thereby providing an opportunity for additional responsibilities.
• Adjust work schedules to allow personnel to attend scheduled in-house training.
• Supervise, train and motivate all on-site personnel. Maintain quality hiring and evaluation procedures consistent with Provence Real Estate’s requirements.
• Ensure all company members provide the optimum product and service to the residents and maintain a consistent and strong customer service philosophy.

QUALIFICATIONS:

A. EDUCATION

Prefer at least a two-year degree.

B. SPECIAL SKILLS REQUIRED

• Ability to successfully lead, manage, and retain team of people
• Organizational skills
• Strong communication skills both verbally and written
• Strong math skills with ability to understand and utilize financial statements
• Learn and operate automated property management system
• Good decision-making ability
• Professional image

C. REQUIREMENTS

• Previous Supervisory/Management experience required
• Prior Lease Up/New Construction experience preferred
• Ability to read and write the English language in order to communicate with customers and to process company paperwork
• Ability to pass a criminal background check, credit check and drug screen
• Ability to work standard community hours with capability to work an additional fifteen (15) minutes daily prior to office opening
• Ability to work at least one weekend per month.
• Ability to supervise, motivate and teach associates
• Capability to work in inclement weather
• Dexterity to complete paperwork and operate office equipment
• Typing proficiency required to complete lease related paperwork and resident correspondence
• Own transportation and valid Driver’s License
• Carry cell phone at all times

D. KNOWLEDGE

• Operating Budgets
• Fair Housing Requirements
• Leasing Activities
• Customer Service
• Accounts Payable
• Accounts Receivable
• Maintenance Activities
• Marketing Activities
• Interviewing and Hiring
• Loss Prevention

E. EXPERIENCE

Prior management experience required, preferably 5 years, in property management or related field is required. Strong comprehension of marketing and sales theories coupled with the ability to develop and implement a sound business plan. Minimum three-year supervisory experience of at least five people.

HOURS OF WORK:

• All full-time associates are required to work a minimum of 40 hours per week. Community Managers are also scheduled for emergency situations.
• Every company member must complete a weekly online time sheet. It is the responsibility of the Community Manager to see that this policy is enforced.
• Community Managers are responsible to ensure that emergency response is provided 24/7/365. They provide backup emergency response even when they are not the primary “on-call” associate.
• This position requires weekend and holiday hours, depending upon the requirements of the community.
• Community Managers also provide maintenance support to other Provence communities as needed.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• OneSite: 2 years (Required)
• Supervisory: 3 years (Required)
• Lease-up/New Construction: 2 years (Preferred)
• Property Management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Leland, NC 28451: Relocate before starting work (Required)

Work Location: In person