1 IT Support Technician Job in Contoocook, NH
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Prototek Sheetmetal Fabrication, LLC is Hiring an IT Support Technician Near Contoocook, NH
IT Support Technician Level 2
Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States including facilities in New Hampshire, Wisconsin, California, Colorado, and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR Registered. For more information, visit
www.prototek.com.
Position SummaryThe Level 2 IT Support Technician should possess a breadth of skills and knowledge beyond that of level 1 to assist with critical deliverables, provide superior customer service, and contribute to the overall success of the department.
Essential Functions
- Resolve issues and requests through various channels: phone, email, tickets, or in person.
- Manage and prioritize help desk tickets
- Escalate help desk tickets when necessary
- Configure and deploy laptops and desktops to company standards
- Support software ecosystem, including the installation, configuration and maintenance of approved applications
- Collaborate with hiring managers to deliver customized IT onboarding for new hires
- Manage approved user access and permissions at date of hire, during employment, and at termination
- Track and manage IT hardware assets
- Work closely with other IT team members to resolve complex issues and contribute to ongoing projects
- Other IT related duties as assigned
- Proficient computer literacy
- Proficient knowledge of IT disciplines
- Proficient knowledge of Windows OS and Microsoft 365 environment
- Proficient application of troubleshooting methods and processes.
- Basic knowledge of server operating systems
- Basic knowledge of software licensing and activation
- Basic knowledge of business processes and practices
- Understanding and awareness of security best practices and risks
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.
EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229
Job Summary
Full Time
Retail
$48k-59k (estimate)
03/13/2024
04/24/2024
ceoprototek.com
Boscawen, NH
<25
Retail
Related Companies
The job skills required for IT Support Technician include Help Desk, Troubleshooting, Customer Service, IT Support, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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