The Associate Systems Administrator is responsible for the installation, configuration, administration, and maintenance of operating systems for workstations and servers.

Working under the instruction of the Sr. Network / Systems Administrator, responsibilities include scheduling and performing software installations and upgrades to operating systems and software packages, audits of hardware and software to ensure compliance with organization guidelines, study existing information processing systems to evaluate effectiveness and develop new systems to improve production, setting up user accounts on organization's servers, running necessary system backups, providing technical support to end users and troubleshooting problems on local area networks (LAN) and remote locations.

The Associate Systems Administrator is responsible for achieving objectives while exhibiting Storm Industries Core Values

• Regular Functions include :
• Manages user accounts, permissions, and access controls.
• Manages the entire lifecycle of computer systems in a Microsoft Windows domain environment.
• Educates and trains new employees in best practices for computers, software, phones, and

security.

• Deploys software / operating systems updates to workstations / servers.
• Provides Tier 1-2 desktop, network, and application support : including remote support.
• Supports security initiatives and resolves security issues / incidents.
• Manages Microsoft Office 365, Exchange, and SharePoint online.
• Maintains inventory and asset configuration documentation.
• Documents ticket work accurately via the ticketing system.
• Monitors data backups.

ISO Compliance :

IPD Positions : Form # F-ADM-03 Rev A

SMG Positions : Form #F-622-2 Rev A

SMI / Real Estate : not applicable

Reviewed : 12.2023

• Defines and documents best practices and support procedures.
• Proactively monitors network and application systems and services.
• Performs other duties as required.

Periodic Functions include :

• May assist with end user training.
• Serves as a backup within the department when required.

Supervisory Responsibilities :

Does not supervise anyone.

MINIMUM QUALIFICATIONS

Education and / or Experience :

• Bachelor’s degree in IT
• Minimum 2 years of proven experience

Required Behaviors and Competencies include :

• Critical thinking : Ability to analyze, solve problems, and interpret technical procedures.
• Demonstrate a strong sense of ethics.
• Demonstrate time management and adaptability.
• Strong customer focus
• Effective verbal and written communication skills with the ability to provide feedback.
• Ability to adapt, flexible regarding change, self-starter with ability to multitask.
• Dependable, organized with ability to prioritize.
• Ability to perform in a fast-paced environment and work well under pressure.
• Ability to interact with employees.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work in a collaborative environment.
• Hands on, self-starter with ability to complete projects and resolve problems in a timely manner

with the quality required.

Ability to demonstrate Storm Core Values

Professional / Technical Training and Skills include :

• Experience troubleshooting computer hardware and software issues.
• Active Directory experience (Microsoft Intune and Mobile Device management)
• Working knowledge in some or all the following areas preferred :
• Remote Desktop Services (i.e. sessions & configuration management)
• Microsoft Office 365, Exchange and SharePoint Online
• Windows 10 / 11 and Windows Server 2016-2022
• Endpoint security in enterprise environment
• Microsoft / Cisco / Fortinet networking (General)
• Software / OS deployment and updates to 100 Windows systems
• Scripting languages such as DOS and PowerShell
• Dell hardware experience

Licenses and Certifications include :

• CompTIA A and Network Certifications required to do this job.
• Microsoft 365 Fundamentals Certification preferred

Last updated : 2024-03-23